Hotel Manager - Hotel Splendid Venice - Venezia

Starhotels; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Rejoignez Starhotels en tant que directeur d’hôtel au Splendid Venice. Vous serez à la tête des opérations, vous concentrant sur l'efficacité, la satisfaction des clients et le développement des équipes. Une passion pour l'hospitalité, une expérience management et un diplôme en gestion hôtelière sont requis.

Servizi

Séjours à tarif réduit au sein du groupe

Tickets Restaurants

Programme de gestion des performeurs

Competenze

• Au moins 5 ans d'expérience prouvée dans un rôle similaire.
• Connaissances en gestion des opérations de restauration et de gestion de chambres.
• Maîtrise de l'italien et de l'anglais.

Mansioni

• Gérer les opérations quotidiennes pour offrir des expériences clients mémorables.
• Superviser les départements pour atteindre les objectifs de revenus.
• Développer des budgets et des objectifs stratégiques.

Conoscenze

Leadership

Solution de problèmes

Compétences organisationnelles

Gestion de budgets

Proactivité

Formazione

Diplôme en gestion hôtelière ou équivalent

Strumenti

Systèmes de gestion d'hôtel (Opera)

Descrizione del lavoro

Join Starhotels and become part of our Hotel Splendid Venice in the heart of Venezia.

As Hotel Manager, you will be responsible for leading the effective daily operational management of the hotel services. You will supervise and coordinate the Heads of Department to drive efficiency, achieve revenue targets, and enhance guest satisfaction.

Your responsibilities include:

1. Supporting the General Manager to drive the team and daily operations to provide memorable customer experiences and meet targets.
2. Addressing customer concerns and fostering a service recovery culture to promote loyalty.
3. Assisting in developing hotel budgets and strategic goals.
4. Providing leadership to ensure targets are met while maintaining high engagement and motivation.
5. Planning and coordinating service delivery across departments to exceed guest expectations.
6. Controlling costs and analyzing results to improve efficiencies.
7. Holding regular meetings with the HOD team to share guidance and improve staff and customer experiences.

Exceed expectations by demonstrating:

• A unique personality and passion for hospitality.
• A degree or diploma in Hotel Management or equivalent.
• At least 5 years of proven experience in a similar role.
• Background in Food and Beverage and Room Division Management.
• Experience managing budgets, revenue, and forecasting.
• Knowledge of hotel property management systems (Opera preferred).
• Strong leadership and inclusive management style.
• Problem-solving skills and proactivity.
• Excellent organizational skills and a strong sense of responsibility.

Language requirements:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Benefits include:

• Exclusive discounted stays within the group.
• Ticket Restaurants for dining.
• Performer Management Program.

Growth opportunities include:

• Career advancement.
• An attractive compensation package based on experience.
• The chance to be part of an ambitious, caring organization.