Hotel Back Office Coordinator Season 2026 Borgo Pignano Florence (EN)

Relais & Châteaux; Firenze; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un prestigioso hotel di lusso a Firenze cerca un coordinatore back-office per gestire le richieste degli ospiti e garantire un servizio impeccabile. È richiesta esperienza in hotel 5 stelle, fluente in inglese, e competenze in sistemi di gestione. Offriamo un contratto a termine di 9/6 mesi con possibilità di trasformazione in permanente.

Servizi

Iniziative per il benessere del personale

Canteen per il personale

Formazione e premi legati alla qualità del servizio

Uniforme e pulizia della uniforme

Competenze

• Diploma o laurea in gestione dell'ospitalità, amministrazione aziendale o campo correlato è un vantaggio.
• Esperienza precedente in posizione a contatto con il cliente come Front Office o Servizi agli Ospiti in hotel 5 stelle è preferibile.
• Capacità di gestire e analizzare dati degli ospiti per identificare preferenze.

Mansioni

• Studiare e comprendere i profili degli ospiti per anticipare le loro esigenze.
• Essere un collegamento tra i vari reparti dell'hotel.
• Lavorare a stretto contatto con il team Front Office per garantire la soddisfazione degli ospiti.

Conoscenze

Fluente in inglese

Comunicazione chiara

Gestione dei dati

Competenze informatiche

Formazione

Diploma in Gestione dell'Ospitalità

Strumenti

Sistemi di Gestione Proprietaria (PMS)

Microsoft Office

Descrizione del lavoro

Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

Job Description

The hotel back‑office coordinator acts as the primary point of contact for guest requests, both for in‑house and incoming guests, and ensures that all requests are processed promptly and efficiently. In short, the role is not only reactive (managing requests) but also proactive (anticipating needs) and focused on coordination ensuring information flows correctly among different departments.

Main Duties and Responsibilities

• Studying and understanding guest profiles to anticipate their preferences and needs, and in doing so, offering a more personalized service.
• Serving as a crucial link between various hotel departments. The coordinator must ensure that guest requests and preferences are communicated clearly and quickly to other teams (e.g., housekeeping, food & beverage, concierge) to guarantee a seamless service.
• Working closely with the Front Office/Guest Experience team to support their activities and significantly contribute to guest satisfaction by ensuring that internal processes run smoothly.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, or a related field is a plus.
• Fluent in English (written and spoken); a second language is a plus.
• Previous experience in a customer‑facing position like Front Office or Guest Services preferably in 5‑star hotels.
• Familiarity with Property Management Systems (PMS) like Opera.
• Strong skills in Microsoft Office Suite.
• The ability to accurately enter, manage, and analyze guest data to identify preferences and trends.

Competences

• The ability to communicate clearly and professionally, both verbally and in writing, is essential. This includes effectively relaying information to different departments and handling guest inquiries with empathy and tact.
• The ability to manage multiple requests and tasks simultaneously, prioritise them effectively, and meet deadlines in a fast‑paced environment.

Additional Information

Our Offer

Fixed‑term working contract of 9/6 months according to CCNL Settore Turismo (Federalberghi) with willingness to transform it into permanent contract according to performance.

Staff well‑being initiatives and events to promote collaboration and inclusion.

Training activities and rewards linked to quality of service.

Staff canteen.

Uniform and uniform cleaning.

5/7 working day.

No lodging facilities.

Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti.