Host/ess

Rocco Forte Hotels - Italy; Milano; In loco; EUR 25.000 - 32.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Milan is seeking a Host/ess responsible for greeting and welcoming Guests at the restaurant, managing reservations, and providing personalized service. The ideal candidate has professional experience, intermediate English skills, and a passion for service. The role offers a temporary contract with learning opportunities and reduced rates for hotel stays. Join a dedicated team in a dynamic environment.

Servizi

Learning & development activities

Reduced hotel rates (35€ per night)

50% discount at bars and restaurants

20% discount on Spa products

Competenze

• Professional experience in the same role.
• English knowledge at Intermediate level.
• Passion for service and ambition to grow professionally.

Mansioni

• Greet and welcome Guests, creating personalised interactions.
• Manage reservations and correspondence.
• Assist the Maitre with Guest needs.

Conoscenze

Collaboration

Personal Effectiveness & Communication

Business orientation

Flexibility

Attention to detail

Strumenti

HACCP certification

F&B management software (Quadranet)

Descrizione del lavoro

HOST/ESS

Main Purpose

The Host/ess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.

Reports to: Restaurant Manager

Main duties

• Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as the first step of their tailor‑made culinary experience, according to our standards and procedures;
• Answer phone calls and manage the restaurant mail correspondence to book reservations;
• Support the Maitre in assisting the Guests;
• Carry out final bill operations and cash management, when needed.

We offer

• Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required

• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self‑control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements

• Professional experience in the same role;
• English knowledge at Intermediate level;
• Valid HACCP certification;
• Knowledge of F&B management software (e.g. Quadranet);
• Passion for service and ambition to grow professionally;
• Flexibility;
• Attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).