Hospitality Operations Specialist - 32hrs/week

Líbere Hospitality Group; Milano; In loco; EUR 30.000 - 50.000; Part-time

Descrizione del lavoro

A dynamic hospitality company is looking for a Hospitality Operations Specialist to ensure efficient operations and exceptional guest experiences. This part-time role involves coordinating cleaning services, managing stock orders, and providing excellent customer service. Ideal candidates are organized and customer-focused, eager to thrive in a fast-paced environment.

Servizi

Opportunities for career growth

Supportive team environment

Commitment to work-life balance

Competenze

• Experience in operational or coordination roles within hospitality.
• Ability to handle multiple tasks and prioritize effectively.
• Experience managing maintenance and stock orders.

Mansioni

• Coordinate and audit the work of the cleaning company.
• Manage stock orders and requests for daily operations.
• Serve as the primary point of contact for guests.

Conoscenze

Operational coordination experience

Excellent organizational skills

Customer service orientation

Attention to detail

Descrizione del lavoro

Hospitality Operations Specialist – 32hrs/week

Join to apply for the Hospitality Operations Specialist – 32hrs/week role at Líbere Hospitality Group.

Líbere, as part of All Iron Group, was created by the founders of Ticketbis (acquired by eBay in 2016). We are different, agile, and dynamic with great growth. Our vision at Líbere is to create the largest alternative to hotels in Europe, focusing on alternative accommodations where technology, design, and experience will make a difference.

With technology in the center, we are pushing smart buildings and guest experience to the next level. Having automation and data-driven as part of our DNA, we are building attractive hospitality solutions to bring a unique experience to our guests.

The great things you will do

Back Office Area

• Coordinate, supervise, and audit the work of the cleaning company, ensuring Líbere standards and task completion times are met to avoid delays for customer check‑ins.
• Identify and address potential maintenance issues, ensuring they are reported and resolved promptly.
• Oversee and track pending operational or maintenance issues to guarantee swift resolutions, either through internal staff or by coordinating with external companies.

Administrative Area

• Manage stock orders and requests, ensuring every site is fully supplied with the necessary items and products for operations.
• Safeguard lost and found items.
• Review and submit supplier invoices for payment.
• Handle purchases and request quotes.
• Manage and control laundry and amenities orders required for daily operations.

Customer Service Area

• The customer is at the heart of all operations. Working in the same building, we are responsible for making their experience unforgettable. A happy customer is sure to return! :)
• Customer Service (in person, online, by phone): Welcome guests and assist them with whatever they need—check‑in, city information, use of spaces, etc.
• Serve as the primary point of contact between the Operations team and the guest, ensuring clear and effective communication.

What are we looking for?

• Experience in operational or coordination roles within the hospitality or service industry.
• Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Experience managing maintenance, stock orders, and ensuring the smooth running of daily operations.
• A flexible, open‑minded, positive, conciliatory, and customer‑service‑oriented individual. A smile is your best ally.
• Organized, hardworking, and with a special attention to detail.
• Someone who thrives in a fast‑paced, evolving, and challenging startup environment like Líbere Hospitality.
• A team player who can also work independently, feeling comfortable resolving issues autonomously while knowing when to ask for help.

Why work with us?

• We care about Results and People.
• Opportunities for career growth and development.
• A supportive and collaborative team environment.
• A commitment to work‑life balance.

Apply

We are currently preparing our second landing in Milano so, if you are passionate about hospitality and are looking for a challenging and rewarding role, we would love to hear from you. Apply today to join our team!

Seniority level: Entry level. Employment type: Part‑time. Job function: Management and Manufacturing.

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