Hospitality Manager

Httclub; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A top sponsor of the Olympic Games seeks an experienced event coordinator in Milan. The role involves managing hospitality and logistics for large-scale sports events, ensuring seamless operations and high-quality guest experiences. Candidates should have 3-5 years in international events and be proficient in both Italian and English. This position offers a chance to be part of the Olympic spirit with a dynamic, international team.

Competenze

• 3-5 years of experience in large-scale international events.
• Ability to manage multiple priorities and meet deadlines.
• Experience in managing event logistics and onsite staff.

Mansioni

• Support hospitality program development and event operations.
• Liaise with suppliers and clients for smooth operations.
• Oversee execution and maintain service excellence onsite.

Conoscenze

Project Management

Logistics Coordination

Data Analysis

Problem Solving

Bilingual (Italian, English)

Strumenti

Microsoft Excel

Descrizione del lavoro

WHY YOU’LL LOVE THIS JOB

Do you thrive under pressure in a fast-paced, international environment? Are you autonomous, self-motivated, and excel at working remotely without daily supervision? Do you have a passion for sports events and dream of being part of the Olympic Games? Are you rigorous, detail-oriented, and responsible? If so, this is the perfect opportunity for you!

YOUR IMPACT

As part of our team, you will play a critical role in supporting the Hospitality program and event operations for a Top Olympic & Paralympic sponsor. You will report to the Account Director.

Planning Phase:

• Support the coordination of hospitality program development across transportation, procurement, food & beverage, staffing, and special events.
• Manage all aspects of local supplier engagement, contract negotiation, and payment processing, ensuring compliance with Italian regulations and client requirements
• Oversee the logistics for staff accommodations (room blocks, housekeeping, general Q&A), staff office identification, contracting and setup (floorplans, furniture), and on-the-ground staff equipment needs (radios, etc.)
• Accommodations planning (rooming lists, room drops, housekeeping, check-in/out, incidentals/billing, BEOs)
• Hotel food and beverage planning and on-site troubleshooting
• Hospitality lounge operations planning
• Support the Account Director in conducting staff interviews, hiring, onboarding, orientation, customer service training and standard setting, scheduling, and on-site troubleshooting
• Shipping coordination, as required
• Site inspection planning and execution
• Assist in the development of operational plans, timelines, and schedules to ensure seamless event execution.
• Liaise with internal stakeholders and external partners to align objectives and ensure all logistical needs are met.

Games-Time Responsibilities:

• Serve as the liaison with suppliers, venues, and clients to guarantee smooth operations.
• Be present onsite at Key program locations (hospitality lounge, restaurants, cultural activities, sport events) to oversee execution, troubleshoot issues, and ensure a high-quality guest experience.
• Support the onboarding, training, and management of local hospitality staff to maintain service excellence.

YOUR EXPERIENCE

• 3-5 years of experience working in large-scale international events (sports events, congresses, festivals, or similar).
• Proven project management skills, with the ability to meet deadlines, anticipate needs, and manage multiple priorities effectively.
• Strong proficiency in Microsoft Excel, with the ability to analyze data and manage large datasets efficiently.
• Demonstrated experience in managing event logistics, coordinating with suppliers, and overseeing staff onsite.
• Fluent in Italian and English, both written and spoken.
• Familiarity with Milan.
• Strong problem-solving skills, with the ability to remain calm under pressure and adapt to changing circumstances