Hollister - Key Lead, Valecenter

abercrombie-fitch-co.; Marcon; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

A leading retailer is seeking a Key Lead to enhance in-store experiences. The role involves managing daily operations, coaching team members, and driving performance through exceptional customer service. This position offers career development opportunities and various benefits in an inclusive environment.

Servizi

Quarterly sales incentive bonus

Flexible scheduling

Opportunities for career advancement

Training and development programs

Competenze

• At least 1 year of retail experience preferred.
• Customer focus and excellent communication skills.
• Strong work ethic and adaptability are essential.

Mansioni

• Ensure all customers receive a quality in-store experience.
• Provide guidance to Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Conoscenze

Customer focus

Excellent communication

Strong interpersonal skills

Adaptability

Fashion trend awareness

Stress tolerance

Multitasking

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia, and the Middle East, as well as e-commerce sites.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

1. Managing opening and closing routines
2. Building product knowledge and brand awareness
3. Understanding business operations
4. Proactive thinking and problem-solving
5. Attention to detail
6. Using register and point of sale systems
7. Asset protection and loss prevention
8. Creating visual displays
9. Utilizing system skills effectively
10. Adhering to work schedule requirements, including availability on weekends and holidays

Qualifications

What it Takes

• High School Diploma or equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory or managerial experience required
• Customer focus and excellent communication skills
• Strong interpersonal skills
• Fashion trend awareness
• Outgoing personality
• Adaptability, flexibility, and stress tolerance
• Ability to multitask
• Commitment to diversity and inclusion
• Strong work ethic

Additional Information

What You’ll Get

• Participation in various benefit programs tailored to your lifestyle
• Quarterly sales incentive bonus
• Flexible scheduling
• Opportunities for career advancement
• Potential to become a brand affiliate
• Training and development programs
• A supportive global team that celebrates individuality