Hollister - Key Lead, Valecenter

Abercrombie & Fitch Co.; Marcon; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A retail clothing company in Italy is seeking a Key Lead to ensure a quality in-store experience. In this role, you will act as Floor Supervisor, provide guidance to staff, and lead performance through customer experience and sales targets. The ideal candidate should have a high school diploma and retail experience is preferred. Flexibility in working hours is necessary, including weekends.

Servizi

Quarterly incentive bonus program

Merchandise discount

Flexible schedule

Opportunities for career advancement

Training and development

Competenze

• Preferred: at least 1 year of retail or customer service experience.
• Proactive thinking and attention to detail are essential.
• Work schedule requirements: minimum 20 hours per week.

Mansioni

• Opening and closing routines.
• Leading store performance through customer experience.
• Setting up and maintaining visual displays.

Conoscenze

Fluency in English and Italian at CEFR B2 level

Communication and interpersonal skills

Customer focus

Knowledge of fashion trends

Adaptability

Ability to multitask

Formazione

High school diploma or equivalent

Descrizione del lavoro

Overview

The Job Description is for the Key Lead role at Abercrombie & Fitch Co. The Key Lead is responsible for ensuring all customers receive a quality in-store experience, acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and leading store performance through customer experience and daily sales targets.

Responsibilities

• Opening and closing routines
• Product knowledge and brand awareness
• Understanding the business
• Proactive thinking
• Attention to detail
• Use of register/point of sale (POS)
• Asset protection
• Visual displays setup and maintenance
• System skills
• Work schedule requirements: minimum 20 hours per week, with flexibility to increase hours as needed by the team and business; includes weekly shifts and availability on weekends and some holidays

Qualifications

• High school diploma or equivalent
• Preferred: at least 1 year of retail or customer service experience
• Fluency in English and Italian at CEFR B2 level
• Customer focus
• Communication and interpersonal skills
• Knowledge of fashion trends
• Adaptability, flexibility, stress tolerance
• Ability to multitask
• On-the-job learning mindset
• Omnichannel (integrated sales channels)

What It Takes

• Education: High School Diploma/ GED equivalent preferred
• Retail experience: at least 1 year preferred
• Supervisor/managerial experience: not required
• CEFR B2 fluency in English & Italian required
• Customer focus
• Communication
• Interpersonal interaction
• Fashion trend knowledge
• Out-going, assertive, adaptable, flexible, stress-tolerant, poised, ambitious
• Multi-tasking
• Applied learning
• Work ethic
• Omni-channel

Benefits / What You’ll Get

• Quarterly incentive bonus program
• Merchandise discount
• Flexible schedule
• Opportunities for career advancement
• Opportunity to become a brand affiliate
• Training and development
• Meal tickets after 90 days
• Internal growth within a global team

Other Information

We may include country-specific regulatory provisions. Abercrombie & Fitch Co. is an equal opportunity employer.