Helpdesk IT

SOFIDEL; Porcari; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global leader in tissue paper production is seeking candidates for an IT support role in Porcari. Applicants should have a degree in Information Technologies or related fields, along with knowledge in troubleshooting and support. The position offers full-time employment, professional growth opportunities, and a dynamic team-based working environment.

Servizi

Professional growth opportunities

Teamwork-oriented environment

Language learning programme

Competenze

• Experience in troubleshooting and diagnosing hardware and software issues.
• Good level of English knowledge, especially reading and speaking.
• Willingness to learn and adapt to frequent task changes.

Mansioni

• Provides technical support to users via email, phone, and Help‑Desk portal.
• Manages hardware peripherals and workstations.
• Monitors hardware functionality and acts where necessary.

Conoscenze

Troubleshooting

Problem solving

Diagnosing hardware issues

Diagnosing software issues

Teamwork

Positive attitude

Formazione

Information Technologies degree

Computer Science Engineering degree

Technical high school diploma

Strumenti

Windows Operating Systems

Microsoft Office

Microsoft 365 Applications

Microsoft Intune

Azure

Active Directory

Descrizione del lavoro

The Sofidel Group

Sofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.

We proudly own well‑known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private‑label retailers. With the Papernet brand, we also cater to the "Away‑from‑Home" sector, ensuring quality solutions for businesses and public spaces.

Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life!

PURPOSE

To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.

MAIN RESPONSIBILITIES

• Provides technical support to users via email, phone and Help‑Desk portal
• Manages the workstations and the necessary hardware peripherals
• Monitors hardware functionality and takes action where necessary
• Manages software installation and set up on computers according to the specifications given
• Trains end users on how to use new software and IT equipment
• Organises and schedules updates and maintenance with users
• Maintains repair and correction records
• Identifies and suggests possible improvements to procedures
• Acts in compliance with Data Protection in line with current legislation and corporate policies
• Promotes a corporate culture based on safety
• Applies Corporate Principles and Values

What we are looking for

We are looking for young and passionate Candidates to join our IT Department based at our Headquarter in Porcari. The candidate should have experience in troubleshooting, problem solving, diagnosing hardware and software issues.

Requirements for the application

• You are going to graduate or you have just graduated in Information Technologies, Computer Science Engineering or equivalent studies, or you have a technical high school diploma
• You have a good level of English knowledge (especially reading and speaking)
• You are prone to work as a team and independently
• You are keen on learning and you have a positive attitude to change tasks frequently
• You have a knowledge on : Windows Operating Systems; Microsoft Office and 365 Applications, Microsoft Intune, Azure; virtual infrastructures and backup systems; network and client configuration for connectivity; Active Directory, peripheral and accessory / adapter hardware

What we offer

• A full-time employment
• The chance to work in an international Group and a concrete opportunity for professional growth
• A dynamic environment based on teamwork
• Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.