Helpdesk IT

Sofidel S.p.A.; Porcari; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading international paper manufacturer seeks a Helpdesk IT Intern in Porcari, Tuscany. The role involves providing IT support, managing workstations, and troubleshooting hardware/software issues. Candidates should have a background in Information Technologies or Computer Science and possess solid English skills. The position offers full-time employment and opportunities for professional growth.

Servizi

Professional growth opportunities

Dynamic teamwork environment

Language learning program

Competenze

• Experience in troubleshooting and problem-solving.
• Good level of English knowledge, especially in reading and speaking.
• Keen on learning with a positive attitude.

Mansioni

• Provides technical support to users via email and phone.
• Manages workstations and necessary hardware peripherals.
• Monitors hardware functionality and takes corrective actions when necessary.

Conoscenze

Troubleshooting

Problem solving

Diagnosing hardware issues

Diagnosing software issues

Teamwork

Learning agility

Formazione

Information Technologies or Computer Science Engineering

Technical high school diploma

Strumenti

Windows Operating Systems

Microsoft Office and 365 Applications

Microsoft Intune

Azure

Active Directory

Backup systems

Descrizione del lavoro

Join to apply for the Helpdesk IT role at Sofidel S.p.A.

Sofidel Group, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries. We proudly own well-known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private-label retailers. With the Papernet brand, we also cater to the "Away-from-Home" sector, ensuring quality solutions for businesses and public spaces. Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life.

Purpose

To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.

Main Responsibilities

• Provides technical support to users via email, phone and Help-Desk portal
• Manages the workstations and the necessary hardware peripherals
• Monitors hardware functionality and takes action where necessary
• Manages software installation and setup on computers according to the specifications given
• Trains end users on how to use new software and IT equipment
• Organises and schedules updates and maintenance with users
• Maintains repair and correction records
• Identifies and suggests possible improvements to procedures
• Acts in compliance with Data Protection in line with current legislation and corporate policies
• Promotes a corporate culture based on safety
• Applies Corporate Principles and Values

What We Are Looking For

We are looking for young and passionate Candidates to join our IT Department based at our Headquarter in Porcari. The candidate should have experience in troubleshooting, problem solving, diagnosing hardware and software issues.

Requirements For The Application

• You are going to graduate or you have just graduated in Information Technologies, Computer Science Engineering or equivalent studies, or you have a technical high school diploma
• You have a good level of English knowledge (especially reading and speaking)
• You are prone to work as a team and independently
• You are keen on learning and you have a positive attitude to change tasks frequently
• You have knowledge of: Windows Operating Systems; Microsoft Office and 365 Applications, Microsoft Intune, Azure; virtual infrastructures and backup systems; network and client configuration for connectivity; Active Directory, peripheral and accessory/adapter hardware

What We Offer

• A full-time employment
• The chance to work in an international Group and a concrete opportunity for professional growth
• A dynamic environment based on teamwork
• Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend

Seniority level

• Internship

Employment type

• Full-time

Job function

• Information Technology

Industries

• Paper and Forest Product Manufacturing

Referrals increase your chances of interviewing at Sofidel S.p.A. by 2x.

Get notified about new Information Technology Help Desk jobs in Porcari, Tuscany, Italy.