Help Desk Support Engineer

E-Solutions; Bari; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT service provider in Italy seeks an IT Service Desk professional with at least 1 year of experience. The ideal candidate must have excellent communication skills and be proficient in English and Italian. Responsibilities include handling service desk inquiries and using ITSM tools like ServiceNow for support. Join our dynamic team and advance your career in IT service management.

Competenze

• Minimum 1 year of experience in IT Service desk.
• Knowledge in Active Directory and Office365.
• Experience with Windows client troubleshooting.

Mansioni

• Provide support for IT service desk inquiries.
• Utilize ITSM tools for tracking and reporting.
• Handle network monitoring and troubleshooting.

Conoscenze

Excellent communication skills

Proficiency in English

Proficiency in Italian

Strumenti

ServiceNow

BMC Remedy Reporting

Jira Service Desk

Descrizione del lavoro

Job description

IT Service desk Experience working in ServiceNow proficient in English and Italian

Mandatory Skills

• Min 1 Years of Experience in IT Service desk
• Excellent communications skills
• Knowledge in Active Directory Office365 Windows client troubleshooting Network Monitoring tools
• Excellent ITIL knowledge
• Work experience in ITSM tools like ServiceNow or BMC Remedy Reporting
• Should be proficient in English and Italian

Skills

Jira Service Desk, Service desk, Windows Server