Head of Operations (Hybrid Performance-Based)

Jeenka; Milano; Ibrido; EUR 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

A creative innovation lab in Milan is seeking a Head of Operations to optimise workflows and manage delivery processes. This partnership opportunity is ideal for someone with a strong background in operations and project management. The role involves building the operational ecosystem to enable scaling. Competitive compensation is tied to operational KPIs and includes a Phantom Share Plan up to 2%.

Servizi

Phantom Share Plan up to 2%

Clear growth path to COO

Remote-friendly position

Competenze

• Strong background in operations or project management.
• Excellent organisational skills required.
• Ability to work in a fast-moving, early-stage environment.

Mansioni

• Build and optimise operational workflows for all product lines.
• Lead project coordination and quality control.
• Track operational KPIs and improve efficiency.

Conoscenze

Project management

Process design

Team coordination

Fluency in English

Interest in AI content creation

Descrizione del lavoro

About Sensory Design

Sensory Design is an AI-driven creative Innovation Lab that blends human emotion, design and artificial intelligence.

We build products and experiences where creativity meets technology, including:

• Alteryon (AI-powered digital avatars)
• Feelkits (multisensory experiences)

With the launch of Alteryon in November 2025, we are expanding our capacity and building an autonomous operational structure under the Chora Group.

Role Overview

We are looking for a Head of Operations to structure, optimise and manage Sensory Design's production workflows, delivery processes, and operational backbone.

This role is ideal for someone hands‑on, structured, entrepreneurial, and used to working in early‑stage environments or creative/AI‑driven teams.

You will be responsible for building the operational ecosystem that will enable Sensory Design to scale independently.

This is not a traditional job, it's a partnership opportunity for someone who wants to grow a next‑generation AI brand from the inside out.

Key Responsibilities

• Build and optimise operational workflows for all product lines (Alteryon, Feelkits, etc.)
• Lead project coordination, scheduling, delivery timelines and quality control
• Implement SOPs, automation tools, and resource planning systems
• Coordinate internal teams (AI, design, video) and external talent
• Support the founder in transforming Sensory Design into an autonomous, scalable entity
• Track operational KPIs and continuously improve efficiency and output quality

Requirements

• Strong background in operations, project management or production management (creative agencies, AI content teams, digital studios, tech)
• Excellent organisational and process‑design skills
• High ownership, autonomy and ability to operate in a fast‑moving, early‑stage environment
• Experience coordinating multidisciplinary teams
• Fluency in English (Italian/German a plus)
• Interest in AI content creation (avatar, video, generative workflows)

Benefits

Hybrid performance‑based collaboration (freelance contract)

Compensation tied to measurable operational KPIs and business results.

Phantom Share Plan up to 2%, tied to milestones such as:

• implementation of core processes and SOPs
• operational efficiency improvements
• delivery KPIs

Clear growth path to COO / Operations Lead within 6-12 months.

Work directly with the founder and growth team in a remote‑friendly position (EU time zone).