Head of E-Commerce Product Operations

Whitecollars; Milano; Remoto; EUR 77.000 - 103.000; Tempo pieno

Descrizione del lavoro

A US-based innovator in personalized storytelling seeks a Head of Product & Operations to manage production and drive product strategy. This remote position requires 5+ years in product management and the ability to lead diverse teams. You will optimize operations, prioritize features, and collaborate cross-functionally. Join a mission-driven team that brings joy to children worldwide.

Servizi

Creative experimentation-driven culture

Autonomy and purpose

Impactful work for children's joy

Competenze

• 5 years of experience in product management or operations.
• Solid background managing e-commerce workflows.
• Proven success leading remote teams.

Mansioni

• Oversee the full book production lifecycle.
• Identify and prioritize story themes and product features.
• Create and maintain SOPs and QA systems.

Conoscenze

Product management

Operations management

Team leadership

E-commerce workflows

Dashboard interpretation

Strumenti

Asana

Jira

Descrizione del lavoro

Overview

Head of Product & Operations This could be your next big move.

Full-Time Remote-Friendly Core Hours: 09:00-17:00 EST

Our client a US-based innovator in personalized childrens books is on a mission to put kids at the heart of their own stories. By blending the magic of human storytelling with the power of AI-driven personalization they create unforgettable adventures where every child is the hero.

Theyre now looking for a strategic hands-on leader to drive both the product roadmap and operational engine behind these experiences.

In this role you will

• Lead Operations at Scale: Oversee the full book production lifecycle by managing a remote team of virtual assistants. Youll optimize and scale our human-in-the-loop pipeline with a focus on reducing end-to-end production time and minimizing reorder / rework rates
• Own the Product Roadmap: Identify and prioritize story themes and product features using market trends user insights and both qualitative and quantitative research. Your success will be measured by the timely rollout of new titles and features that delight customers and meet business goals.
• Drive Process Excellence: Create and maintain SOPs training materials and QA systems to ensure consistently high-quality output throughout every stage of production. Improving rework rates and workflow consistency will be core to your impact.
• Measure What Matters: Define and track operational metrics such as turnaround time and rework rates. Youll build dashboards to surface insights and drive continuous improvement across production performance.
• Collaborate Cross-Functionally: Work closely with engineering design customer support and marketing to enhance the customization experience and ensure smooth on-time product launches with minimal operational friction.

What we're looking for

• 5 years of experience in product management operations or a related leadership role
• Solid background managing e-commerce workflows or human-in-the-loop systems
• Familiarity with Asana Jira or other project management tools
• Data-savvy with a knack for building and interpreting dashboards
• Proven success leading remote teams and working cross-functionally
• Passion for building magical user-centric products in an iterative environment
• Strong command of English (written & spoken).

Bonus Points if You Have

• Experience in childrens content publishing or digital storytelling
• Exposure to AI-powered platforms or digital asset management tools
• Hands-on involvement in market research and experimentation methods

Why join this team

• Help shape the future of personalized storytelling
• Work in a creative experimentation-driven culture
• Lead from anywhere with a remote-friendly setup
• Be part of a mission that brings joy to kids around the world
• Enjoy autonomy purpose and a chance to make a real impact

Sound like you Apply now and write the next chapter.

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Employment Type : Full Time

Experience : years

Vacancy : 1