Head of CRM

Trace One; Roma; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading SaaS provider in Italy is seeking a Head of CRM to streamline CRM infrastructure across departments. You will oversee the full lifecycle of CRM systems, manage system configurations, and enhance performance analytics. The ideal candidate has 5+ years in CRM leadership with HubSpot experience, strong strategic thinking, and communication skills. This role offers a competitive salary and an opportunity to work in an international environment with significant growth potential.

Servizi

Space to suggest ideas

International and multicultural environment

Internal growth opportunities

Soft skill training

Unlimited LinkedIn Learning account

Events from the Happiness Committee

Competenze

• Minimum 5 years in CRM or marketing operations leadership.
• Experience with full HubSpot functionality.
• Proficient in English, both written and verbal.
• Additional languages: French, German, or Spanish.

Mansioni

• Streamline CRM infrastructure.
• Manage system configuration, user permissions, and data hygiene.
• Build dashboards and optimize CRM performance.
• Grow and guide the CRM operations team.

Conoscenze

Strategic thinking

Strong communication

Operational discipline

Collaboration

Marketing automation

CRM analytics

Formazione

Bachelor’s or higher in Marketing, Business, or related field

Strumenti

HubSpot

Descrizione del lavoro

Context : As Head of CRM, you will streamline CRM infrastructure across Marketing, Sales, Finance, and other departments. In this role, you will oversee the full lifecycle of CRM systems (HubSpot), from implementation and governance to training and performance optimization.

Key Responsibilities

Strategic Leadership & Cross-Functional Alignment

Develop and lead CRM strategy to align with corporate and departmental objectives, ensuring seamless automation and data flow.

Full CRM Administration Oversight

Manage system configuration, user permissions, data hygiene, troubleshooting, and system enhancements.

Analytics & Performance Leadership

Build dashboards, monitor CRM health (data quality, segmentation), and optimize performance through insights.

People Leadership & Organizational Development

Grow and guide the CRM operations team, refine processes, and elevate cross‑functional collaboration and efficiency.

Key Skills and Requirements

Educational Background

Bachelor’s or higher in Marketing, Business, or related field.

Experience

Minimum 5 years in CRM or marketing operations leadership, ideally with full experience in HubSpot (Marketing, Sales, Service Hubs).

Technical Proficiency

HubSpot Certified; adept in marketing automation, data segmentation, and CRM analytics.

Soft Skills

Strategic thinker, strong communicator, operationally disciplined, collaborative.

Proficient in English, both in written and verbal communication.

Additional Proficiency

French, German, or Spanish.

What can you expect from us?

• Space and encouragement to suggest ideas and solutions
• International and multicultural environment
• Interesting internal growth
• Soft skill training
• Internal Academy which is enriched day by day
• Unlimited LinkedIn Learning account
• Amazing events from our Happiness Committee

How to apply

Applications may be submitted via LinkedIn (please include your CV).

A competitive market salary will be offered to the successful candidate.

About Trace One

Trace One is a premier SaaS provider of Product Lifecycle Management (PLM) and compliance solutions, specializing in the food & beverage, cosmetics, personal care, and chemical industries. With over 30 years of expertise, we empower more than 9,000 brand owners worldwide to innovate, collaborate, and bring products to market faster while ensuring the highest standards of quality, compliance, and sustainability. Trusted by industry leaders, Trace One combines cutting‑edge technology with unmatched expertise to help businesses navigate complexity, accelerate growth, and shape a sustainable future.

The Trace One group is an equal opportunities employer.