Head Of Crm

Trace One; Bardi; In loco; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

A leading CRM solutions company in Italy is seeking a Head of CRM to streamline CRM infrastructure across departments. This role involves overseeing the lifecycle of CRM systems, optimizing performance, and guiding the operations team. The ideal candidate will have 5+ years in CRM leadership and strong HubSpot expertise. This position offers a collaborative and multicultural environment with opportunities for growth.

Servizi

Space for suggestions and solutions

International and multicultural environment

Interesting internal growth

Competenze

• Minimum 5 years in CRM or marketing operations leadership.
• HubSpot Certification required.
• Proficient in English; additional languages are a plus.

Mansioni

• Develop and lead CRM strategy for corporate goals.
• Manage CRM system administration and enhancements.
• Optimize CRM performance through data insights.
• Guide the CRM operations team and refine processes.

Conoscenze

Strategic thinking

Strong communication

Operational discipline

Collaboration

HubSpot expertise

Formazione

Bachelor's degree in Marketing, Business, or related field

Strumenti

HubSpot

Descrizione del lavoro

Context :

As Head of CRM you will streamline CRM infrastructure across Marketing, Sales, Finance, and other departments. In this role, you will oversee the full lifecycle of CRM systems ( HubSpot ), from implementation and governance to training and performance optimization.

Key Responsibilities :

• Strategic Leadership & Cross-Functional Alignment : Develop and lead CRM strategy to align with corporate and departmental objectives, ensuring seamless automation and data flow.
• Full CRM Administration Oversight : Manage system configuration, user permissions, data hygiene, troubleshooting, and system enhancements.
• Analytics & Performance Leadership : Build dashboards, monitor CRM health (data quality, segmentation), and optimize performance through insights.
• People Leadership & Organizational Development : Grow and guide the CRM operations team, refine processes, and elevate cross-functional collaboration and efficiency.

Key skills and requirements :

• Educational Background : Bachelor's or higher in Marketing, Business, or related field.
• Experience : Minimum 5 years in CRM or marketing operations leadership, ideally with full experience in HubSpot (Marketing, Sales, Service Hubs).
• Technical Proficiency : HubSpot Certified; adept in marketing automation, data segmentation, and CRM analytics.
• Soft Skills : Strategic thinker, strong communicator, operationally disciplined, collaborative.
• Proficient in English, both in written and verbal communication.
• Additional proficiency in French, German, or Spanish.

What can you expect from us?

Space and encouragement to suggest ideas and solutions

International and multicultural environment

⬆️Interesting internal growth