Head of Banking Operations - Luxembourg

Satispay; Lombardia; Hybrid; EUR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Stock options

Relocation assistance

Growth opportunities

Language courses

Flexible hours

Unlimited PTO

Hybrid working policy

Parental leave

Meal vouchers

Job summary

Satispay seeks a high-impact Head of Banking Operations to lead critical payments rails, reconciliation and partner management in Luxembourg. You will scale operations through automation, supervise a growing team, and ensure compliance across SEPA, TARGET and card schemes.

You’ll drive financial rigor, own the reconciliation estate, and collaborate with banks, regulators and engineers to deliver reliable payments at scale. This role requires relocation or Luxembourg base and fluent English.

Qualifications

• European payment infrastructure expertise including SEPA rules, R-transactions, card schemes and processing.
• Securities, custody or fund operations exposure.
• Experience running operations in a licensed financial institution (bank/EMI/payment processor).
• Strong financial rigor; ownership of reconciliation and cost reduction.
• Team-building and hiring experience for an operations group.
• Track record of scaling operations through automation rather than headcount.
• Credible with banks, schemes and regulators.
• Thrives in a fast-paced, product-driven environment with data awareness.
• Fluent English; Italian is a plus.

Responsibilities

• Own SEPA, TARGET, domestic schemes, securities and fund rails; manage FX where needed and ensure scheme compliance.
• Reconcile client money daily; assign ownership, dates and root cause; track aging and cost.
• Scale and automate processes to handle higher volumes with fewer manual steps.
• Prepare and launch new products with correct accounts, rails and controls from day one.
• Manage banks, processors and partners; be the payments expert within Customer Operations.
• Hire, structure and develop the Banking Operations team; mentor peers.

Skills

Payment infra

Securities ops

Operations leadership

Financial rigor

Team builder

Scale automation

Regulatory credibility

Fast-paced fit

English fluent

Italian a plus

Job description

Please note that this opportunity requires relocation to our Luxembourg office.

About us

Traditional banking has never really given people control over their financial life. Satispay exists to change that: to empower people through finance.

That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in.

What you'll be doing

As our Head of Banking Operations, you’ll play a key role in making sure every euro of our customers’ money moves, settles, and reconciles safely, at scale.

• Payment rails and cards - Own SEPA, TARGET, domestic schemes, securities and fund rails, and the money side of cards. Cover foreign exchange where products need it, and keep us compliant with scheme rules.

• Reconciliation - Reconcile all client money daily. Every break gets an owner, a date, and a root cause, and you always know how much is unreconciled, how old it is, and what it could cost.

• Scale and efficiency - Handle much higher volumes through process and automation, not headcount. That means fewer failed or delayed payments, fewer manual steps, lower cost per transaction, and lower operational losses.

• New products - Get every product ready to launch, with the right accounts, rails and controls from day one.

• Partners and expertise - Manage banks, processors and other partners, with a tested backup behind each critical one. Be the company’s payments expert and give Customer Operations accurate explanations to use as they are.

• Team - Hire, structure, and develop the Banking Operations team.

You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership.

What we're looking for

We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors.
You will lead by example, combining ambition with purpose, drive impactful results, and cultivate ownership and continuous improvement in our dynamic environment.

• European payment infrastructure expertise – Deep expertise across the landscape: SEPA rulebooks and R‑transactions, card schemes and processing, SWIFT and TARGET. You have personally delivered at least one major scheme migration.

• Securities & fund operations – Hands‑on exposure to securities, custody, or fund operations.

• Operations leadership – Experience running (not just supervising) operations in a licensed institution (bank, electronic money/payment institution, or payment processor).

• Financial rigor – Proven experience owning a reconciliation estate and driving breaks and operational losses down. A two‑cent difference bothers you as much as a two‑thousand‑euro one — and you know which to fix first.

• Team builder – Demonstrated success in hiring, structuring, and leveling an operations team.

• Scaler – Track record of taking operations through a step change in volume using automation and process rather than headcount.

• Credibility – Highly credible across the table from correspondent banks, schemes, and regulators.

• Fast‑paced environment fit – At home in a fast‑growing, product‑driven company: challenged by engineers and product managers, and challenging back with data.

• Location – Based in Luxembourg, or ready to relocate (required).

• Languages – Fluent English. Italian is a plus.

We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us shape the future of money, we value the unique perspectives and strengths that exceptional leaders bring, even if their experience doesn’t align with every listed requirement.

Why this is your place

This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impacts are met with meaningful rewards and opportunities.

• Drive transformative impact. Lead critical functions and initiatives that directly contribute to our mission and impact millions of users and businesses.

• Operate in high-growth. Thrive in a dynamic, fast-moving environment that demands bravery, resilience, and rapid, decisive action at scale. Experience the excitement of navigating growth where change is constant and the customer base/services are rapidly expanding.

• Significant equity participation. Directly share in Satispay's success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success.

• Lead exceptional teams. Build, mentor, and collaborate with high-performing teams in a culture of ownership, collective success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands‑on.

CareAbout: how we support your impact

We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world.

That’s why we created CareAbout:

• Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.

• Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.

• Growth and development: professional development programs, internal mobility, language courses with Preply.

• Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.

• Family: enhanced parental leave, additional leave for child sickness.

*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

Equal Opportunity Employer

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin.

Join us in a workplace where everyone belongs!

Learn more about us

Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here.

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