Head Housekeeper Prima Governante

Hilton; Roma; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company is seeking a Head Housekeeper in Rome, Italy. This role involves overseeing all housekeeping operations, managing staff performance, and ensuring a high level of guest satisfaction. The ideal candidate will have prior housekeeping experience in a managerial role, strong leadership skills, and excellent communication abilities. The position offers a full-time contract with opportunities for professional development.

Competenze

• Experience in a managerial or supervisory capacity in housekeeping.
• High level of commercial awareness and cost control capabilities.
• Ability to deliver high levels of customer service.
• Flexibility to respond to different work situations.

Mansioni

• Oversee housekeeping operations and ensure standards are met.
• Evaluate Guest satisfaction and monitor trends for continuous improvement.
• Manage staffing levels to cover business demands.

Conoscenze

Housekeeping experience

Leadership skills

Communication skills

Cost control capabilities

Strumenti

Property Management Systems

Descrizione del lavoro

A Head Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing

As a Head Housekeeper you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Head Housekeeper will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives work schedules budgets and policies and procedures
• Monitor the appearance standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post‑meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit manage train and develop the Housekeeping team
• Competent in property management systems
• Assist other departments wherever necessary

EOE / AA / Disabled / Veterans

What are we looking for

A Head Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Housekeeping experience in the hotel / leisure / retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Key Skills

Active Directory, General Services, Erection, Administration Support, Interpretation, Call Centre

Employment Type : Full‑Time

Experience : years

Vacancy : 1