Hardware Technician

Cds, A Hewlett Packard Enterprise Company; Bardi; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Italy is seeking a skilled Hardware Engineer to provide support within data centers. The role involves server hardware maintenance and data center cabling activities. The ideal candidate has extensive knowledge of HPE Servers and experience in a data center environment. Strong customer service skills and the ability to manage complex issues are essential for success in this role.

Competenze

• Strong knowledge of HPE Servers.
• Experience of patch cabling in a DC environment.
• Good knowledge of Service Now (SNOW).

Mansioni

• Provide server hardware support across a multi-vendor environment.
• Installation, termination, and testing of all data center interlink cabling.
• Handle customer relations problems promptly and appropriately.

Conoscenze

Strong knowledge of HPE Servers

Experience of patch cabling in DC environment

Good knowledge of Service Now (SNOW)

Sound knowledge of ESD working practice

Good MS Office tool skills

Descrizione del lavoro

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Hardware Engineer who will work inside data centers; the role will primarily involve providing Server hardware support across a multi-vendor environment, Hardware consists of HPE Servers, Dell servers and provide Data Centre cabling activities installation, termination, patching and testing of all DC interlink cabling (i.e CAT-5e, CAT-6 6A, fibre optic).

The role also includes the Data Centre Facilities management activities such as but not limited to IMAC\D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in / out.

The tasks will include (but not limited to)

• Installations, maintenance, and repairs on customer equipment.
• Installation, termination and testing of all data centre interlink cabling
• Strong Customer relationship building skills. Ability to manage complex Customer problems
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
• To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
• The ability to communicate at all levels both written and verbal
• Display calmness and the ability to solve problems under pressure.

Required skills and attributes

• Must have strong knowledge of HPE Servers.
• Experience of patch cabling in DC environment.
• Good knowledge of Service Now (SNOW)
• Sound knowledge of ESD working practice
• Sound knowledge of general Health & Safety
• Good MS Office tool skills

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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race / ethnicity, religion, gender, sexual orientation, age, or disability.