Guest Services Attendant

Four Seasons Hotel Milano; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Guest Services Attendant to provide exceptional assistance to guests, manage luggage, and ensure high cleanliness standards. Ideal candidates will possess experience in luxury hospitality, excellent interpersonal skills, and a keen eye for detail. This full-time role offers competitive pay and development opportunities in the heart of Milan's Fashion District.

Servizi

Competitive salary and benefits package

Excellent training and development opportunities

Complimentary dry cleaning for uniforms

Meals available at employee restaurant

Competenze

• Must have fluency in English and Italian.
• Ability to manage errands and assist guests effectively.
• Capability of maintaining cleanliness in the lobby and luggage storage.

Mansioni

• Provide guest transport and assist with luggage.
• Respond to guest requests with personal touches.
• Ensure cleanliness in the lobby and luggage storage room.

Conoscenze

Experience in luxury hospitality operations

Excellent interpersonal skills

Eye for detail

Passion for excellence

Descrizione del lavoro

Guest Services Attendant – Four Seasons Hotel Milano

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the Location

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th‑century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high‑ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the Role

We currently have an opportunity for a Guest Services Attendant / Luggage Porter to join our iconic Four Seasons Hotel Milan, Italy!

What You Will Do

• Report into the Guest Services Manager.
• Provide guest transport and greet guests, assist with luggage during arrival and departure.
• Manage errands including deliveries and collections from guest rooms during their stay.
• Transport hotel packages and parcels.
• Ensure a high level of cleanliness in the lobby and luggage storage room.
• Assist guests at the Front of House Desk.
• Respond to a wide variety of guest requests, adding personal recommendations and touches to ensure guests receive the highest levels of service excellence.

What You Bring

• Experience in luxury hospitality operations.
• A natural talent for ensuring our guests feel at home.
• Excellent interpersonal and relationship‑building skills.
• An exceptional eye for detail.
• Passion for excellence and delight in curating special experiences and memories for guests.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary dry cleaning for employee uniforms.
• Meals available at our employee restaurant.
• Employee experience initiatives: from annual themed employee parties to many ESG events throughout the year.
• Employee recognition programs.
• Opportunities to build a successful career with global potential.

Schedule & Hours

This position is based at the Four Seasons Milan and we will offer a fixed‑term contract. The work schedule requires coverage 24/7 based on 8‑hour shifts. You must possess the legal right to work in Italy and have fluency in English and Italian.

Job Details

• Seniority level: Not applicable.
• Employment type: Full‑time.
• Job function: Customer Service.
• Industry: Travel Arrangements and Hospitality.