Guest Services Agent/Doorman - Season 2026 - Taormina

Four Seasons Hotels and Resorts; Taormina; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading luxury hotel chain in Taormina is seeking a full-time guest services team member. You will be responsible for greeting and assisting guests with luggage, managing errands, and ensuring excellent service standards. Ideal candidates have experience in luxury hospitality, fluency in Italian and English, and a keen eye for detail. This seasonal position requires a flexible schedule, including weekends and holidays.

Servizi

Competitive Salary and benefits package

Excellent Training and Development

Complimentary Dry Cleaning for Uniforms

Meals at Employee Restaurant

Employee Recognition Programs

Opportunities for career growth

Competenze

• Experience in luxury hospitality operations, particularly guest services.
• Natural talent for ensuring guests feel at home with excellent interpersonal skills.
• Ability to communicate effectively in both Italian and English.

Mansioni

• Greet guests and assist with luggage during arrival and departure.
• Manage guest transport and respond to diverse guest requests.
• Ensure cleanliness in the lobby and luggage storage room.

Conoscenze

Guest Services experience

Excellent communication skills in Italian

Excellent communication skills in English

Attention to detail

Interpersonal skills

Descrizione del lavoro

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

About the role

Reporting into the Front of House Manager, you will be responsible for guest transport, greeting guests and assisting guests with their luggage during arrival and departure, managing errands including deliveries and collections from guest rooms during their stay, managing the transport of hotel packages and parcels, ensuring a high level of cleanliness in the lobby and luggage storage room, assisting guests at the Concierge Desk, and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

What will you do

• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Issues appropriate valet parking ticket to guests who want car parked. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests.
• Unloads guest luggage from car, tag sit and issues claim tickets to the guest. Directs hotel guests to the Front Desk for check-in. Transfers luggage to the Bell Staff.
• Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed. Loads luggage in car for departing guests.

What you bring

• Guest Services and Luggage Porter experience in luxury hospitality operations.
• Excellent Italian and English communications skills (verbal and written).
• A natural talent for ensuring our guests feel at home, have excellent interpersonal and relationship-building skills, and an exceptional eye for detail.
• Highest level of integrity, an eye for detail and a collaborative nature.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours

• This is a full‑time position
• The candidate must have a flexible schedule and work also on weekends and holidays.

This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.