Guest Service Agent (Turnante) - Firenze

Starhotels; Campi Bisenzio; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Starhotels cerca un 'Guest Service Agent' per il team di ricevimento nei loro hotel a Firenze. Sarai il primo punto di contatto per gli ospiti, gestendo check-in e check-out, rispondendo alle richieste e assicurando esperienze memorabili. Offriamo opportunità di crescita e un pacchetto retributivo attrattivo.

Servizi

Uniformi eleganti con lavanderia gratuita

Soggiorni scontati

Ticket Restaurant

Programma di gestione dei performer

Competenze

• Eccellenti abilità comunicative.
• Attitudine al lavoro di squadra.
• Flessibilità e disponibilità per turni notturni.

Mansioni

• Gestire il check-in e check-out degli ospiti.
• Rispondere alle richieste e domande degli ospiti.
• Mantenere gli standard della lobby e del Front Desk.

Conoscenze

Fluente in italiano

Fluente in inglese

Capacità di assistenza al cliente

Descrizione del lavoro

Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotels in Florence.

As the first point of contact for our guests, you'll create memorable experiences during arrival, stay, and departure.

Your responsibilities include:

1. Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
2. Handling check-in, check-out activities, and related tasks.
3. Efficiently managing guest messages and requests.
4. Supporting the team during night shifts, embracing the night charm.
5. Staying updated about hotel services, guest needs, and special events.
6. Ensuring lobby and Front Desk standards and safety compliance.
7. Adhering to policies and procedures when working with front-of-house equipment and property management systems.

We seek candidates who:

Language requirements:

• Fluent in Italian
• Fluent in English
• Additional languages are a plus.

Benefits include:

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Ticket Restaurants for dining.
• Performer Management Program.

Growth opportunities:

• Exceptional career advancement opportunities.
• Attractive compensation package based on experience.
• The chance to be part of an ambitious, caring organization.