Guest Service Agent - Palazzo Parigi Hotel & Grand Spa Milano

Jobbit; Milano; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Guest Service Agent to manage check-in/check-out processes and ensure customer satisfaction. The ideal candidate will have at least 2 years of experience in similar roles, excellent English skills, and knowledge of LQA standards. Candidates with additional language skills and familiarity with the Opera management system are preferred.

Competenze

• At least 2 years experience in the same role and similar contexts.
• Very good knowledge of LQA standards.
• Orientation to achieve qualitative and quantitative objectives.

Mansioni

• Check-in and check-out process management.
• Collaboration with departments to guarantee full customer satisfaction.
• Cash operations and administrative activities.

Conoscenze

Excellent English language skills

Strong customer orientation

Knowledge of LQA standards

Excellent knowledge of the Opera management system

Natural interpersonal skills

Descrizione del lavoro

Guest Service Agent

Palazzo Parigi Hotel & Grand SPA, a 5-star luxury hotel in the heart of Milan, seeks a Guest Service Agent to join its staff.

Responsibilities

• Check-in and check-out process management.
• Rooming of guests.
• Cash operations and administrative activities.
• Collaboration with departments to guarantee full customer satisfaction.
• Operations performed in compliance with LQA quality standards.

Qualifications

• At least 2 years experience in the same role and similar contexts.
• Excellent English language skills.
• Additional foreign language is a plus.
• Very good knowledge of LQA standards.
• Strong customer orientation.
• Orientation to achieve qualitative and quantitative objectives.
• Excellent knowledge of the Opera management system.
• Precision, flexibility (including shift adjustments and night shifts), problem solving and natural interpersonal skills.
• Preference for resident or proximate domicile.

Sector: Hotel/Tourism

Role: Customer Service