Guest Service Agent - Firenze

Starhotels; Firenze; In loco; EUR 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Florence is seeking a Guest Service Agent to provide outstanding hospitality experiences for guests during their stay. The ideal candidate will have a passion for service, experience in hotel operations, and fluency in Italian and English. Join us to be part of a caring and ambitious organization that values diversity and inclusion.

Servizi

Stylish uniforms with complimentary laundering

Exclusive discounted stays

Discounts with partner companies

Competenze

• Fluency in Italian and English is essential.
• Experience as a Guest Service Agent or similar role is required.
• Ability to anticipate and resolve guest challenges.

Mansioni

• Respond to guest inquiries promptly and assist with their needs.
• Manage check-in and check-out activities effectively.
• Ensure safety compliance at the Front Desk.

Conoscenze

Hospitality passion

Customer service

Problem resolution

Versatility

Knowledge of local area

Team collaboration

Strumenti

Opera PMS

Descrizione del lavoro

Direct message the job poster from Starhotels

Join Starhotels and become part of the Front Office team at our Hotels in Florence.

As a Guest Service Agent you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.

Responsibilities

• Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
• Handling check‑in, check‑out activities as well as other related tasks.
• Efficiently managing guest messages and requests.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring lobby and Front Desk standards and safety compliance.
• Adhering to policies and procedures when using front‑of‑house equipment and property‑management systems.

Qualifications

• A unique personality and a true passion for hospitality.
• Experience in the role.
• Familiarity with Opera PMS for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team‑oriented tasks.
• Mastery of the local area to enhance guest experiences.

Languages

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Benefits

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with partner companies.

Growth Opportunities

• Exceptional career advancement through our Performance Management Program.
• An attractive compensation package based on experience.
• The chance to be part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!

Send in your application and let’s create exceptional memories together.

Seniority level

Associate

Employment type

Full‑time

Job function

Other

Industries

Hospitality