Guest Service Agent

Corinthia Hotels; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A premier hotel chain is seeking a Guest Service Agent for their new location in Rome. This role requires a passion for hospitality, fluency in Italian and English, and experience in a luxury setting. The candidate will be responsible for creating memorable guest experiences through genuine interactions and teamwork. Training will be provided in luxury front-of-house operations. Join us to become part of something exceptional as we open our doors.

Servizi

Training in luxury service standards

Opportunity to be part of a new hotel opening

Supportive team environment

Competenze

• At least a year of experience in a luxury hotel environment.
• Ability to maintain composure and grace during guest interactions.
• Willingness to learn and assist in various tasks.

Mansioni

• Greet guests sincerely upon arrival and departure.
• Handle guest requests and inquiries with efficiency.
• Collaborate with teammates to enhance guest experiences.

Conoscenze

Fluency in Italian and English

Experience in luxury hotel front office or concierge

Warmth and thoughtfulness in guest interactions

Adaptability and eagerness to learn

Strumenti

Opera Cloud PMS

Descrizione del lavoro

Direct message the job poster from Corinthia Hotels

As Corinthia Rome prepares to open its doors, we’re creating more than a hotel - we’re launching a new chapter of hospitality defined by energy, elegance, and innovation.

We’re building a dynamic team that blends passion with precision, curiosity with confidence, and authenticity with ambition.

If you love creating moments that matter and want to be part of a vibrant, world‑class opening, this is where your next adventure begins.

We’re looking for a Guest Service Agent who believes hospitality is more than a job – it’s a way of making people feel seen, valued, and at home.

What you’ll bring to our guests

Forget checklists for a moment. What matters to us is how you show up.

As a Guest Service Agent at Corinthia Rome, you will:

• Greet every guest not with a script, but with sincerity
• Handle arrivals, departures, and every moment in between with grace and calm
• Make the complex feel effortless, and the ordinary feel special
• Turn questions into opportunities, requests into surprises, and feedback into action
• Work side‑by‑side with your teammates with respect, humility, and humor
• Take pride in every detail, even the ones no one sees
• Share your knowledge, your smile, and your city – like a local friend would

You’ll be the person they remember when they talk about their time in Rome.

What you’ll learn

You don’t need to know everything — that’s what we’re here for.

We’ll train you in all aspects of luxury front‑of‑house operations, from Opera Cloud to LQA and Forbes standards.

You’ll gain confidence in guest service, concierge know‑how, communication, and cross‑department collaboration.

But most of all, you’ll learn what it means to create magic — with a team that’s just as passionate as you are.

What we’re looking for

• Experience in a luxury hotel front office or concierge role
• Fluency in Italian and English is essential; another language is a bonus
• Familiarity with Opera Cloud PMS is ideal
• You’re warm, thoughtful, and genuinely enjoy helping others
• You’re open, adaptable, and ready to dive into the exciting energy of a pre‑opening
• You’re hungry to learn and happy to teach
• And above all: you bring your heart to work every single day

Why join Corinthia Rome

This is your chance to be part of something rare — the birth of a new hotel that will become part of Rome’s story.

At Corinthia, we value kindness as much as knowledge, and attitude as much as experience.

We’ll give you the tools, the trust, and the team. You bring the rest.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Hospitality