Guest Relations Partner (Remote)

The Flex; Remoto; EUR 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

A leading property management company in Italy is looking for a Guest Relations Partner to enhance guest experiences. You will be the primary contact for guests, ensuring they feel welcomed and supported from booking to checkout. The ideal candidate will have experience in hospitality, strong communication skills, and a tech-savvy background. This remote-first role offers competitive compensation as well as the opportunity to join a rapidly growing team focused on creating exceptional living experiences.

Servizi

Competitive salary

Performance-based incentives

Remote-first culture

Competenze

• Excellent communication skills in English; other languages are a plus.
• Experience in hospitality, customer service, or short-term rentals.
• Comfortable with digital communication tools.

Mansioni

• Serve as the main point of contact for guests via chat, email, and phone.
• Coordinate check-ins, checkouts, and local requests for seamless stays.
• Own and resolve issues, ensuring guest satisfaction.

Conoscenze

Excellent written and verbal communication in English

Experience in hospitality or customer service

Tech-savvy using PMS and CRM tools

Calm and empathetic in high-pressure situations

Detail-focused and proactive

Strumenti

Property Management System (PMS)

Customer Relationship Management (CRM)

Descrizione del lavoro

About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world.

We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.

We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.

If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.

The Role

As a Guest Relations Partner, you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout.

You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency.

This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.

Key Responsibilities

• Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.
• Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.
• Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
• Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
• Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
• Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.

What You Bring

• Excellent written and verbal communication in English (French or other languages are a plus).
• Experience in hospitality, customer service, or short-term rentals.
• Tech-savvy — confident with PMS, CRM, and digital communication tools.
• Calm, empathetic, and solution-oriented, even in high-pressure situations.
• Detail-focused, proactive, and genuinely passionate about people and service.

Why Join The Flex

• Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.
• Grow Fast – Be part of a rapidly scaling company with real career progression.
• Global Collaboration – Work with a diverse, high-performing international team.
• Remote-First Culture – Work from anywhere; we value outcomes, not office hours.
• Competitive Rewards – Attractive salary plus performance-based incentives.

We’re not just another property company. We’re building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection.

If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you.