Guest Relation Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

Belmond; Taormina; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Sicily is seeking a Guest Relation Manager to lead the Guest Relations team and ensure personalized service for all guests. The ideal candidate will have experience in a 5-star setting, strong leadership skills, and fluency in both Italian and English. You will oversee VIP protocols, manage operations at the front desk, and address guest feedback. This role offers a seasonal contract with comprehensive perks and benefits.

Servizi

Seasonal contract

Corporate welfare

Team social events

Meals provided

Luxury environment experience

Training and development programs

Competenze

• Proven experience in a Guest Relations management or supervisory role within a 5-star luxury hotel.
• Strong leadership and team development skills.
• Exceptional interpersonal and communication skills, with an ability to build instant rapport.
• A passion for service and a deep understanding of luxury guest expectations.
• Fluent in Italian and English (both written and spoken).

Mansioni

• Leading, training, and motivating the Guest Relation Agents.
• Overseeing all VIP arrival, in-house, and departure protocols.
• Managing the daily operations of the Guest Relations desk.
• Analyzing guest feedback and proactively addressing service gaps.
• Resolving complex guest complaints with diplomacy.

Conoscenze

Leadership

Customer service

Interpersonal communication

Guest feedback analysis

Languages (Italian, English)

Strumenti

Hotel PMS

Guest feedback systems

Descrizione del lavoro

Guest Relation Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

In the role of Guest Relation Manager at Grand Hotel Timeo, a Belmond Hotel, you will be a key leader in delivering personalized service. You will lead the Guest Relations team, ensuring all guests, especially VIPs, feel recognized and exceptionally cared for throughout their stay.

Responsibilities

• Leading, training, and motivating the Guest Relation Agents.
• Overseeing all VIP arrival, in‑house, and departure protocols.
• Managing the daily operations of the Guest Relations desk and hotel lobby presence.
• Analyzing guest feedback and proactively addressing any service gaps.
• Resolving complex guest complaints with diplomacy and efficiency.
• Maintaining and updating guest profiles with preferences to ensure personalization.
• Liaising with all department heads to coordinate guest requests and ensure flawless service delivery.

Requirements

• Proven experience in a Guest Relations management or supervisory role within a 5‑star luxury hotel.
• Strong leadership and team development skills.
• Exceptional interpersonal and communication skills, with an ability to build instant rapport.
• A passion for service and a deep understanding of luxury guest expectations.
• Fluent in Italian and English (both written and spoken). Additional languages are a strong advantage.
• Proficiency in hotel PMS and guest feedback systems.

Benefits

We offer a comprehensive range of compensation, perks and benefits including:

• Seasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi".
• Corporate welfare provided.
• Team social events.
• Meals provided at our staff canteen during working hours.
• A unique opportunity to gain experience in a world‑class luxury environment.
• Participation in the hotel's training and development programs.

About Us:

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid‑1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as D.H. Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin‑starred dining and exclusive concierge bookings.

The Belmond & LVMH Family

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history‑rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.