Guest Personal Assistant

The Mall Luxury Outlets; Reggello; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury retail outlet in Firenze is seeking a Guest Personal Assistant to provide exceptional customer service and support personal shopping experiences. Candidates should possess strong organizational skills, be fluent in English and Italian, and ideally have a background in hospitality. This full-time role offers opportunities for growth in a dynamic luxury fashion environment.

Competenze

• Multitasking ability in a dynamic environment.
• Experience in hospitality is a plus.
• Proficiency in additional languages (Chinese, Russian, Korean) is a plus.

Mansioni

• Welcome clients providing excellent customer service.
• Support clients as a personal shopper when requested.
• Record clients' information using digital tools.
• Handle client requests via email and phone.
• Coordinate with partners to ensure service standards.
• Check alignment with The Mall's guidelines.
• Present and sell products while gathering feedback.
• Assist with the loyalty program management.

Conoscenze

Organizational skills

Fluent in English

Fluent in Italian

Proven relational skills

Hospitality background

MS Office Suite expertise

Descrizione del lavoro

Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

The Mall Luxury Outlets, now part of Simon Property Group, is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best value the time they spend in our villages and their shopping. Thanks to the collaboration network we keep developing with all the best players of luxury hospitality in the world, our malls are a destination for millions of high-profile guests coming from overseas as well as from the local area. We work every day driven by a deep passion to offer to our tenants the most exclusive luxury environment and services to best value their off‑price sales.

Your opportunity

The Mall Luxury Outlets is currently seeking a new Guest Personal Assistant, being based at our Mall in Firenze.

The Guest Personal Assistant will provide the Welcome Lounge team with essential support, ensuring a smooth client experience and collaborating in tracking clients visiting The Mall Firenze. The person will work in a very dynamic context, guaranteeing the best shopping experience for our clients.

How you will contribute

• Welcome clients visiting The Mall Luxury Outlets and provide excellent customer service.
• Support clients as a personal shopper, when requested.
• Record individual travelers and groups using The Mall Luxury Outlets’ digital tools.
• Handle client requests received via email and phone, coordinating with the Tourism Marketing Team.
• Coordinate with The Mall Luxury Outlets partners to help ensure service standards are respected.
• Check the In Mall image and its alignment with The Mall Luxury Outlet guidelines, sharing updates with the Marketing team.
• Present and sell The Mall Luxury Outlets Collection, supporting product storytelling and collecting sales and client feedback.
• Assist with the loyalty program by inviting clients to subscribe, explaining points accumulation, and managing rewards redemption.

Whoyouare

• An organized, yet flexible multi‑tasking person.
• A professional with proven relational skills, hospitality & luxury background will be considered a plus.
• A fluent English and Italian speaker. Chinese, Russian or Korean will be considered a big plus.
• A team player willing to be part of a larger group with common goals.
• A proactive person, with a positive approach.
• Expert user of MS Office Suite.

Why work with us?

This is an excellent opportunity to join The Mall Luxury Outlets during a moment of extraordinary growth and become part of a dynamic team in a luxury fashion environment. The role offers the chance to learn, develop new skills and contribute to delivering an outstanding guest experience.

Talent development is an important value at The Mall Luxury Outlets: we are committed to identifying and supporting new talent, encouraging curiosity, commitment and a desire to grow. Our shared vision promotes resourcefulness and helps every team member reach their full potential in a stimulating and welcoming workplace.

The Mall Luxury Outlets is committed to building a diverse and inclusive workforce. We believe that diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches our environment and enables people to express their talents, both individually and collectively. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.

If you are interested in applying for this position, please send your application to [e-mail], indicating the position name in the email subject line.

Seniority level

Entry level

Employment type

Full‑time

Industries

Retail Luxury Goods and Jewelry