Guest Experience Intern | season 2027 | Grand Hotel Timeo, a Belmond Hotel

Belmond; Taormina; On-site; EUR 5,600 - 11,000; Full time

Benefits offered by this job

Monthly internship allowance

Meals provided at staff canteen

Participation in training and dev 프로그램

Opportunity to gain experience in a 5*

Staff events

Job summary

Grand Hotel Timeo, a Belmond Hotel, in Taormina seeks a creative, highly organized Guest Experience Intern to design, coordinate, and execute extraordinary on-property experiences and bespoke activities for discerning guests.

You will collaborate with internal departments and local partners to tailor experiences, manage gifting, and ensure flawless event execution, while maintaining detailed records and delivering upscale service.

Qualifications

• Current enrollment in or recent graduation from a Hospitality Management, Event Management, or Tourism degree program.
• Exceptional organizational and multitasking skills with a strong logistical mindset.
• A natural flair for creativity and high attention to detail in lifestyle setups and luxury gifting presentation.
• Excellent communication and diplomacy abilities, comfortable dealing with premium external suppliers and international guests.
• Fluency in Italian and English; proficiency in a third language is highly preferred.

Responsibilities

• Coordinate on-property guest experiences, managing the daily logistics, timing, and flawless execution of in-hotel activities and events.
• Liaise with local partners and premium vendors, handling bookings, verification of services, and administrative follow-ups.
• Manage the guest gifting process, selecting, arranging, and setting up bespoke welcome amenities and in-room touches.
• Anticipate guest desires and customize itineraries, collaborating with internal departments to tailor active animations and exclusive experiences.
• Maintain complete accuracy in tracking experience bookings, feedback, and guest preferences within internal systems.

Skills

Organizational skills

Multitasking

Creativity

Communication

Italian and English fluency

Education

Hospitality Management, Event Management, or Tourism degree

Job description

At Grand Hotel Timeo a Belmond Hotel, we are looking for a creative, highly organized, and detail-oriented Guest Experience Intern, who will support our team in designing, coordinating, and executing extraordinary on-property experiences and bespoke activities for our discerning guests.

Primary Responsibilities Include

• Coordinate on-property guest experiences, managing the daily logistics, timing, and flawless execution of in-hotel activities and events
• Liaise with local partners and premium vendors, handling bookings, verification of services, and administrative follow-ups to ensure seamless collaboration
• Manage the guest gifting process, selecting, arranging, and setting up bespoke welcome amenities, anniversary surprises, and personalized in-room touches
• Anticipate guest desires and customize itineraries, collaborating with internal departments to tailor active animations and exclusive experiences inside the property
• Maintain complete accuracy in tracking experience bookings, feedback, and guest preferences within the internal systems

Requirements

What You Bring

• Current enrollment in or recent graduation from a Hospitality Management, Event Management, or Tourism degree program
• Exceptional organizational and multitasking skills, with a strong logistical mindset and problem-solving attitude
• A natural flair for creativity and high attention to detail, especially in lifestyle setups and luxury gifting presentation
• Excellent communication and diplomacy abilities, comfortable dealing with premium external suppliers and international guests
• Fluency in Italian and English; proficiency in a third language is highly preferred

Benefits

What We Offer:

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Curricular or Extra-curricular Internship Agreement with a monthly allowance
• Team social events.
• Meals provided at our staff canteen during working hours.
• A unique opportunity to gain experience in a world-class luxury environment.
• Participation in the hotel's training and development programs.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

About Us:

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.

The Belmond & LVMH Family

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.