Guest Experience Host — Elevate Stays & Service

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company in Milano is seeking an Aura Host to enhance guest experiences. The ideal candidate will work to personalize stays, manage customer incidents, and ensure compliance with hotel standards. Strong leadership and analytical capabilities are essential. This role requires a university degree in a relevant field and advanced English skills. The company values equality and diversity, aiming for a sustainable future through responsible practices.

Servizi

Participation in MeliáRewards loyalty program

Flexible compensation and discounts on products and services

Competenze

• 2 years in a similar position in the hospitality industry.
• Advanced English and knowledge of local language required.
• Knowledge of hotel management and financial concepts.

Mansioni

• Comply with department standards and improve customer satisfaction.
• Manage the customer experience and anticipate needs.
• Lead digital experience management for guests.

Conoscenze

Customer relationship management

Adaptability to customer needs

Leadership

Analytical capacity

Formazione

University degree in Tourism or Hospitality, Marketing or similar

Strumenti

Customer experience management tools

Descrizione del lavoro

A leading global hospitality company in Milano is seeking an Aura Host to enhance guest experiences. The ideal candidate will work to personalize stays, manage customer incidents, and ensure compliance with hotel standards. Strong leadership and analytical capabilities are essential. This role requires a university degree in a relevant field and advanced English skills. The company values equality and diversity, aiming for a sustainable future through responsible practices.