Guest Experience Executive M/F

Hotel La Palma; Capri; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

Un hotel di lusso a Capri sta cercando un Guest Experience Executive per migliorare l'esperienza degli ospiti. La posizione comporta responsabilità nel fornire attenzione personalizzata e nel garantire elevati standard di ospitalità. Requisiti includono esperienza nel settore, ottime capacità comunicative e fluente in inglese. Offriamo stipendi competitivi e alloggio per il personale.

Servizi

Stipendi competitivi

Equilibrio tra vita e lavoro

Alloggio per il personale

Pasti gratuiti durante i turni

Competenze

• Senior experience in luxury hospitality, guest relations, or high-end sales.
• Proven ability to build rapport with international guests, especially from North and South America.
• Fluent in English; Spanish or Portuguese is a strong asset.

Mansioni

• Enhance guest journey by providing personalized attention.
• Engage with guests throughout the property to create memorable moments.
• Serve as a point of contact for feedback and service recovery.

Conoscenze

Esperienza senior nell'hotellerie di lusso

Capacità di costruire rapporti con ospiti internazionali

Fluente in inglese

Competenze interpersonali eccezionali

Intelligenza emotiva

Descrizione del lavoro

Informazioni generali

GENERAL INFORMATION

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park‑Hotel & Spa in Baden‑Baden, Hôtel du Cap‑Eden‑Roc in Antibes, Château Saint‑Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock‑St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint‑Tropez.

Hotel La Palma – Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50‑room‑and‑suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high‑fashion boutique.

Oetker Hotels’ first Italian property is set to bring to life the island’s iconic dolce vita lifestyle, scheduled to open for the 2023 season.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

The team of Hotel La Palma are waiting for you to have an exceptional experience!

Job Description

Contract: Stagionale

Start: 15/04/2026

Place: Capri, Italia

We offer competitive salaries, a healthy work‑life balance with time to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.

MISSIONS

The Guest Experience Executive is responsible for enhancing the overall guest journey by providing personalized attention, anticipating needs, and ensuring every interaction reflects the warmth and elegance of Hotel La Palma. This role involves actively engaging with guests throughout the property, creating memorable moments, and serving as a key point of contact for feedback and service recovery. The Guest Experience Executive is both a host and a brand ambassador, representing management in the public areas and ensuring the highest standards of hospitality are consistently delivered.

PROFILE

• Senior experience in luxury hospitality, guest relations, or high‑end sales.
• Proven ability to build rapport with international guests, especially from North and South America.
• Fluent in English; Spanish or Portuguese is a strong asset.
• Exceptional interpersonal and communication skills.
• Naturally warm, confident, and emotionally intelligent.
• Strong understanding of luxury service standards and cultural nuances.
• Ability to work flexible hours, including evenings and weekends.

If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as a member of our team.