Guest Experience Agent — Front Desk & Upsell Pro

Melia Purosani Hotel Yogyakarta; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A hospitality company in Milano is seeking a Front Office Manager to handle check-ins and check-outs, manage guest services, and provide outstanding customer service. Ideal candidates are passionate about hospitality, fluent in English, and have at least 1 year of experience in a hotel environment. This role requires availability for various shifts, ensuring guest satisfaction and smooth operations.

Servizi

Flexible compensation

Exclusive discounts on products and services

Competenze

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidays.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services and room location.
• Up-sell rooms when possible, to maximize hotel revenue.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Conoscenze

Fluent in English

Interpersonal relationships

Descrizione del lavoro

A hospitality company in Milano is seeking a Front Office Manager to handle check-ins and check-outs, manage guest services, and provide outstanding customer service. Ideal candidates are passionate about hospitality, fluent in English, and have at least 1 year of experience in a hotel environment. This role requires availability for various shifts, ensuring guest satisfaction and smooth operations.