GUCCI Customer Service Specialist (L. 68 / 99)

Gucci Logistica S.p.A.; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury goods firm is seeking a candidate for a role focused on customer order management and support. Responsibilities include monitoring shipments, managing customer data, and ensuring service quality. Ideal candidates will have at least 2 years of experience in a customer-facing role, preferably in the fashion sector, and be fluent in Italian and English. Full-time position starting November 1, 2025.

Competenze

• Enrollment in the protected categories list L.68 / 99 art.8 (disability equal to or greater than 46%).
• At least 2 years of experience in a customer-facing department.
• Experience in the fashion / luxury sector preferred.

Mansioni

• Daily monitoring of orders and shipments, managing discrepancies and stock rebalancing.
• Management of customer master data and monitoring of warehouse movements.
• Direct and indirect customer contact to handle order requests and returns.

Conoscenze

Fluent knowledge of Italian

Fluent knowledge of English

Strong analytical skills

Results-oriented mindset

Attention to detail

Formazione

Diploma in languages or degree in economics

Strumenti

Microsoft Office

SAP

Business Intelligence tools

Descrizione del lavoro

Description

Key Accountabilities

• Daily monitoring of orders and shipments, managing discrepancies and stock rebalancing
• Management of customer master data and monitoring of warehouse movements
• Direct and indirect customer contact to handle order requests and returns, ensuring the highest quality of service and addressing customer inquiries and issues
• Communicate and collaborate with other company departments to meet customer expectations
• Collaborate with operational teams to ensure that all inbound and outbound flows are supported by the appropriate documentation and comply with the regulations of different countries

Key Requirements

• Enrollment in the protected categories list L.68 / 99 art.8 (disability equal to or greater than 46%)
• At least 2 years of experience in service or in a customer-facing department (preferably in the fashion / luxury sector)
• Diploma in languages or a degree in economics or related fields
• Experience using the Microsoft Office package (Word, Excel, PowerPoint) and Business Intelligence tools to produce reports and KPIs
• Experience using SAP
• Strong analytical skills
• Results-oriented mindset, attention to detail, and ability to meet deadlines
• Fluent knowledge of Italian and English, both written and spoken; any additional language will be considered a plus

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2025-11-01

Schedule

Full time

Organization

Gucci Logistica S.p.A.