Graduate operations manager (customer support)

Bending Spoons; Italia; Presencial; EUR 40 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Remote working

Learning budget

Relocation package

Parental support

Resumo da oferta

Bending Spoons in Milan (Italy) is seeking a talented, driven, collaborative Customer Support professional to build scalable support operations and AI-powered solutions. You’ll work on day-to-day needs and long-term improvements, partnering with Product and Engineering to reduce friction and enhance the customer experience.

Strong English, reasoning, drive, and teamwork are essential for success in a fast-paced, meritocratic environment.

Qualificações

• Reasoning ability to solve complex problems from first principles.
• High drive and accountability in your work.
• Strong team spirit and willingness to help the team succeed.
• Proficiency in English, written and spoken, to a high standard.

Responsabilidades

• Improve customer support operations through a range of projects and improvements.
• Build and enhance scalable support systems, including help centers and AI-powered flows.
• Collaborate with Product and Engineering to identify recurring issues and inform product improvements.
• Shape the support experience for newly acquired products and improve processes and tools.
• Use data and AI to monitor performance and measure impact of changes.

Conhecimentos

Reasoning ability

Drive

Team spirit

Proficiency in English

Descrição da oferta de emprego

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

This role sits within our Customer Support department. You’ll work on a mix of day-to-day operational needs and longer-term projects, with a focus on building the processes and systems that allow us to deliver great support efficiently and at scale.

A few examples of your responsibilities

• Improve customer support operations through a range of projects—from bringing on new external providers to redesigning how support is organized and delivered.
• Build and improve scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions that help users get fast, accurate answers.
• Work with Product and Engineering teams to identify recurring customer issues, turn support insights into product improvements, and ensure support keeps pace with new releases.
• Help shape the support experience for newly acquired products, bringing operations, tools, and processes together while identifying opportunities to improve how customers are served.
• Use data and AI to understand how our support is performing, uncover opportunities for improvement, and measure the impact of the changes you make.

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
• Competitive pay and access to company equity at a discount. Typical annual salary offers range from £41,255 to £56,345 in London and from €39,892 to €54,346 elsewhere in Europe. The lower end of these ranges applies to candidates with little or no relevant experience, while exceptionally experienced candidates may receive offers of up to £85,797 in London or €82,557 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity.

Commitment & contract

Permanent or fixed-term. Full-time.

Location

Milan (Italy), Warsaw (Poland), Madrid (Spain), or fully remote from eligible countries.

The selection process

In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process.

Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.

All applications go through our careers page, which is the only way to be considered.

To learn more about what to expect throughout the selection process, you can find additional information here.

We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.

We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.

Before you apply

If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.