Global Order Handling Team Lead

Alfa Laval Corporate AB; Verona; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A multinational manufacturing firm in Verona seeks a Team Lead for their Order Handling Department. The role focuses on leading a team, ensuring outstanding customer support, optimizing the order-delivery process, and managing cross-departmental coordination. Candidates should have 3 to 5 years of relevant experience and excellent communication skills in English.

Competenze

• 3 to 5 years of relevant Order Handling experience in Europe and globally.
• Knowledge of shipping processes (truck-sea-air).
• Fluent in written and spoken English.

Mansioni

• Lead order handling team and ensure excellent customer interaction.
• Coordinate with various departments and ensure timely delivery.
• Manage orders in ERP system and coordinate shipping issues.

Conoscenze

Teamwork

Flexibility

Customer care

Data management

Traceability

Communication

Strumenti

Movex (One4al)

Microsoft Office

Descrizione del lavoro

Who you are

Our Oder Handling team has a strong global presence through multiple factories and Sales Offices. As a support organization we are customer focused, act as a reliable partner and ensure immediate reply. As a Team Lead You will lead teams located in different geographical areas securing team performance and future customer needs. You will strongly focus on customer interaction and internal alignment with GKA team.

About the job

The responsibility of the Team Lead for the Order Handling Department is to secure that the team performs:

• Securing the outstanding customer interaction and support
• Customer Order entry, creating order confirmations including accurate delivery dates.
• Facilitate order changes.
• Provide updates on order status.
• Coordinate with various departments, suppliers regarding on‑time delivery; where necessary finding solutions or alternatives, pro‑active decision making;
• Necessary documents and information for internal / external purposes.
• Regular meeting for supply scope clarification and orders following up.
• Order registration in the ERP system, revert OA with validated price and delivery date.
• To contact sales company/customer for making shipping preparation per contract articles.
• Coordinate shipping issues and assist Finance to issue invoice after delivered.
• Being the main operational contact for internal customers, freight forwarders and other stakeholders, communication and coordination.
• Seeking for optimization of whole Order‑delivery process.

What you know

Teamwork and flexibility are key competencies of your daily work with a strong “Customer care” approach helped by a fluent English. Data management and traceability attitudes are mandatory in a Paperless environment. Team building is a crucial aspect also with flexibility.

You have:

• Min 3 to 5 years of relevant Order Handling experiences and shipping within Europe and rest of the world (truck‑sea‑air)
• Knowledge of Movex (One4al) will be a plus
• Proficiency Knowledge of Microsoft ® Windows environments and Office package (Word, Excel, PowerPoint, and Outlook)
• Good command of written and spoken English.