Global Order Handling Team Lead

Alfa Laval Corporate AB; Verona; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking a Team Lead for the Order Handling Department in Verona, Italy. The role involves ensuring outstanding customer support and managing order processes. The ideal candidate has 3-5 years of experience in order handling, proficiency in data management, and excellent communication skills in English. Join a company committed to innovation and personal growth.

Competenze

• 3-5 years of relevant Order Handling experience and shipping.
• Data management and traceability in a Paperless environment.
• Strong communication skills in English.

Mansioni

• Lead teams ensuring customer interaction and support.
• Facilitate customer order entry and changes.
• Coordinate with departments and suppliers for delivery.

Conoscenze

Customer care approach

Teamwork

Flexibility

Fluent English

Strumenti

Movex (One4al)

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Descrizione del lavoro

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are

Our Oder Handling team has a strong global presence through multiple factories and Sales Offices. As a support organization we are customer focused, act as a reliable partner and ensure immediate reply. As a Team Lead you will lead teams located in different geographical areas securing team performance and future customer needs. You will strongly focus on customer interaction and internal alignment with GKA team.

About the job

The responsibility of the Team Lead for the Order Handling Department is to secure that the team performs:

• Securing the outstanding customer interaction and support
• Customer order entry, creating order confirmations including accurate delivery dates
• Facilitate order changes
• Provide updates on order status
• Coordinate with various departments, suppliers regarding on‑time delivery; where necessary finding solutions or alternatives, pro‑active decision making
• Necessary documents and information for internal / external purposes
• Regular meeting for supply scope clarification and orders following up
• Order registration in the ERP system, revert OA with validated price and delivery date
• To contact sales company/customer for making shipping preparation per contract articles
• Coordinate shipping issues and assist Finance to issue invoice after delivered
• Being the main operational contact for internal customers, freight forwarders and other stakeholders, communication and coordination
• Seeking for optimization of whole order‑delivery process

What you know

Teamwork and flexibility are key competencies of your daily work with a strong “Customer care” approach helped by a fluent English. Data management and traceability attitudes are mandatory in a Paperless environment. Team building is a crucial aspect also with flexibility

You have:

• Min 3 to 5 years of relevant Order Handling experiences and shipping within Europe and rest of the world (truck‑sea‑air)
• Knowledge of Movex (One4al) will be a plus
• Proficiency Knowledge of Microsoft® Windows environments and Office package (Word, Excel, PowerPoint, and Outlook)
• Good command of written and spoken English.