Global IT Support Specialist

MSC Mediterranean Shipping Company; Collegno; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global logistics provider based in Collegno, Italy is seeking a Global IT Support Specialist to resolve incidents, support Microsoft Windows 11, and provide excellent customer service. The ideal candidate will have 5 years of experience in a workplace support environment and strong problem-solving abilities. Join us and benefit from a range of workplace perks including health insurance and continuous learning opportunities.

Servizi

Life and Health Insurance

Learning opportunities

Modern Workstation

Discounts within the MSC group

Competenze

• 5 years in Workplace supporting environment.
• Experience with ITIL standards and asset management.
• Good knowledge of spoken and written English.

Mansioni

• Resolve incidents escalated by local IT and Global Service Desk.
• Support Microsoft Windows 11 and core applications.
• Diagnose and resolve hardware and software issues.

Conoscenze

Customer service

Problem-solving skills

Communication skills

Technical knowledge

Analytical skills

Strumenti

ServiceNow

Intune

Microsoft Office 365

Windows 11

Descrizione del lavoro

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group’s headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

Global IT Support Specialist

Within the Global IT Workplace Operation team and under the governance of the Modern Workplace Team Leader, the Global Workplace Operation Specialist missions within the team are

• Resolve incidents escalated by local IT and Global Service Desk
• Track resolution of incidents and requests
• Administer systems, test, install and release various applications
• Share personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentation
• Interface and cooperate with Global Workplace SME team when needed, for technical incident resolution

Key Responsibilities

• Support Microsoft Windows 11
• Support core collaborative applications (Microsoft Office 365, Citrix, Printix,…)
• Diagnose and resolve technical hardware and software issues
• Being independent on troubleshooting and finding solutions, applying them accordingly with company rules
• Help and advice users on appropriate act
• Support and train Local IT teams and Global Service Desk
• Identify and elevate situations requiring urgent attention
• Track and route incidents and requests
• Document resolutions process and procedure (How to…)
• Following tickets with third-party vendors (Microsoft, Dell, …)
• Work in cooperation with the SME team (Subject Matter Expert)
• Follow release of applications and changes
• Embrace the strategy defined by the management and make it his own

Performance Skills

• Proven ability and commitment to high standards of customer service
• Understands priorities are driven by the business
• Language Skills: Good knowledge of spoken and written English
• Problem-solving, troubleshooting and analytical skills
• Good organizational and communication skills
• Technicality and passion for technology
• Curious and willing to learn
• Proven ability to work in a team environment
• Performing and autonomous
• Ability to deal with ambiguity
• Ability to develop and inspire others, positive attitude

Qualifications and Experience

General:

• 5 years in Workplace supporting environment

Technical:

• PCs and peripherals
• Windows 11
• Office
• 365End user support
• Troubleshooting, optimization
• Intune knowledge (nice to have)
• Has experience with asset management, following ITIL standards
• Printing (nice to have)
• ServiceNow (nice to have)

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage and Maritime Transportation