Global IT Support Lead: 24/7 Automation Focus

Keywords Studios; Cinisello Balsamo; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in the gaming industry is seeking an IT Support Manager to oversee first and second line support globally. The successful candidate will be responsible for delivering excellent IT services while managing a local support team and ensuring compliance with IT standards. This role offers the opportunity to make a significant impact in a dynamic environment with a focus on automation and continuous improvement.

Competenze

• Significant experience in business services and ideally video games development.
• Excellent leadership skills with a proven track record of team development.
• Strong knowledge of first- and second-line support operations.

Mansioni

• Manage local IT support teams ensuring professional service is provided.
• Create a location strategy for support to ensure 24/7 coverage.
• Deliver metrics on support operations to identify improvement opportunities.

Conoscenze

Leadership

Analytical Skills

Communication

Customer Service Orientation

Problem-Solving

Strumenti

ServiceNow

Descrizione del lavoro

A leading company in the gaming industry is seeking an IT Support Manager to oversee first and second line support globally. The successful candidate will be responsible for delivering excellent IT services while managing a local support team and ensuring compliance with IT standards. This role offers the opportunity to make a significant impact in a dynamic environment with a focus on automation and continuous improvement.