Global Guest Experience Lead — Hospitality & Events

Melia Purosani Hotel Yogyakarta; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Milan seeks an Assistant Guest Experience Manager to support departmental strategies and enhance customer satisfaction. This role involves implementing standards, delivering personalized services, utilizing customer feedback, and coordinating events. Ideal candidates should have a degree in Tourism or Hospitality and at least two years of hospitality experience. Fluency in Italian and English is essential, along with strong communication skills and a proactive attitude. Join us for a fulfilling career in a global family.

Servizi

Participation in loyalty program

Flexible compensation and discounts

Opportunities for growth and development

Competenze

• At least 2 years of experience in the hospitality industry, preferably in customer-facing roles.
• Experience in Guest Experience roles is advantageous.

Mansioni

• Support the Head of Department in implementing standards and procedures.
• Deliver a personalized guest experience and manage incidents.
• Use Customer Experience tools and analyze feedback for improvements.
• Coordinate with external suppliers and manage events.
• Monitor department budgets and inventories.

Conoscenze

Fluent in Italian

Fluent in English

Knowledge of hotel operations

Strong communication skills

Problem-solving skills

Analytical skills

Detail-focused

Proactive attitude

Team player

Formazione

Degree in Tourism

Degree in Hospitality

Degree in Marketing

Descrizione del lavoro

A leading hospitality company in Milan seeks an Assistant Guest Experience Manager to support departmental strategies and enhance customer satisfaction. This role involves implementing standards, delivering personalized services, utilizing customer feedback, and coordinating events. Ideal candidates should have a degree in Tourism or Hospitality and at least two years of hospitality experience. Fluency in Italian and English is essential, along with strong communication skills and a proactive attitude. Join us for a fulfilling career in a global family.