Global Field Training & Brand Standards Lead

Poke House; Milano; On-site; EUR 42,000 - 65,000; Full time

Job summary

Poke House in Milano is seeking a Field Training & Standard Specialist to join our Retail team, driving the definition, implementation, and monitoring of operational and visual standards across stores, ensuring consistency, quality and a customer experience aligned with our identity.

You will lead brand guidelines, conduct store audits, optimize processes with area managers, organise training, analyze KPIs including mystery shopper ratings and NPS, and support marketing and product teams with

Qualifications

• Experience in fast-casual, food retail or brand standards management.
• Fluent English in written and spoken – mandatory.
• French language skills are a plus.

Responsibilities

• Define and monitor brand standards across stores (look & feel, signage, uniforms).
• Audit stores for cleanliness, order, and compliance with guidelines.
• Develop corrective action plans with Area and Store Managers.

Skills

Brand standards

Retail operations

Leadership

Training & development

Project management

Stakeholder management

Attention to detail

Communication

Travel readiness

Tools

HACCP software

Job description

Poke House in Milano is seeking a Field Training & Standard Specialist to join our Retail team, driving the definition, implementation, and monitoring of operational and visual standards across stores, ensuring consistency, quality and a customer experience aligned with our identity.

You will lead brand guidelines, conduct store audits, optimize processes with area managers, organise training, analyze KPIs including mystery shopper ratings and NPS, and support marketing and product teams with