Global Customer Support Agent — Remote 3pm–11pm UTC

Remotely; Italia; Remoto; EUR 51.000; Tempo pieno

Descrizione del lavoro

A leading remote work platform is seeking an experienced Customer Support Agent to assist users with Toggl Track and Toggl Focus. The ideal candidate has over 2 years of experience in customer support and thrives in a fast-paced environment. You will respond to inquiries, troubleshoot issues, and contribute to the evolving product while enjoying benefits like unlimited sick leave and a budget for remote work setup.

Servizi

Freedom to choose working hours

24 days paid time off plus local holidays

Unlimited sick leave

In-person team-building meetups

Paid sabbatical

Laptop budget up to €2,500

Home office setup budget of €2,000

Co-working space contribution

Training and conference funds

Health and wellness budget

Competenze

• 2+ years of experience in a customer-facing support role, ideally in a SaaS company.
• Ability to stay calm and patient with frustrated users.
• Strong troubleshooting skills with attention to detail.

Mansioni

• Respond to customer inquiries via chat and email during coverage hours.
• Troubleshoot customer issues and escalate to Engineering.
• Engage with and moderate our growing user community.

Conoscenze

Empathy

Troubleshooting

Written and verbal communication skills in English

Collaborative mindset

Descrizione del lavoro

A leading remote work platform is seeking an experienced Customer Support Agent to assist users with Toggl Track and Toggl Focus. The ideal candidate has over 2 years of experience in customer support and thrives in a fast-paced environment. You will respond to inquiries, troubleshoot issues, and contribute to the evolving product while enjoying benefits like unlimited sick leave and a budget for remote work setup.