General Manager (open for expats)

The Cakap Group; Sgonico; In loco; EUR 125.000 - 150.000; Tempo pieno

Descrizione del lavoro

A boutique hospitality company is seeking a seasoned Operations Manager to lead all facets of a new property. The role involves managing hotel operations, developing SOPs, ensuring guest satisfaction, and financial oversight. Ideal candidates should have 5–7 years of leadership experience in luxury or boutique settings and be able to work legally in Indonesia.

Competenze

• Minimum 5–7 years proven leadership experience in hotel or resort operations.
• Demonstrated success in managing both Rooms Division and F&B departments.
• Effective communicator with excellent English proficiency.

Mansioni

• Lead all hospitality operations including Rooms, Front Office, Housekeeping, Café, and Culinary.
• Manage P&L performance, budgeting, and forecasting.
• Establish and maintain a strong service culture.

Conoscenze

Leadership

Financial acumen

Communication

Operational discipline

Problem-solving

Mentorship

Strumenti

PMS/POS systems

Operational reporting tools

Descrizione del lavoro

A new boutique hospitality destination is launching soon in Uluwatu, combining premium accommodation with a stylish daytime café experience. Designed to deliver personalized comfort, social connection, and curated service moments, this property is set to become a standout retreat in Bali’s most iconic location.

Responsibilities

• Lead all hospitality operations including Rooms, Front Office, Housekeeping, Café & Beverage, Culinary, Finance, and HR
• Develop SOPs, systems, staffing plans, and workflows for a successful pre‑opening
• Establish and maintain a strong service culture centered on guest personalization and engagement
• Manage P&L performance, budgeting, forecasting, revenue strategy, and cost control
• Oversee recruitment, onboarding, performance evaluation, and employee development
• Ensure compliance with safety, licensing, financial, and hygiene regulations
• Monitor guest satisfaction metrics and lead effective service recovery actions
• Implement standards for property maintenance, cleanliness, and facility readiness
• Build partnerships with local businesses, communities, and market segments to expand brand reach
• Lead continuous improvement initiatives based on analytics, audits, and market insights
• Act as the face of the property, maintaining high visibility and strong relationships with guests and stakeholders

Requirements

• Minimum 5–7 years proven leadership experience in hotel or resort operations (luxury or boutique preferred)
• Demonstrated success in managing both Rooms Division and F&B departments
• Strong financial acumen with full P&L and revenue management expertise
• Effective communicator with excellent English proficiency (verbal & written)
• Hands‑on working style with strong mentorship and people‑management skills
• Experience in pre‑opening projects highly preferred
• Proficient in PMS/POS systems and operational reporting tools
• Strong operational discipline, organization, and problem‑solving capability
• Strategic thinker with a passion for service excellence and guest‑centric innovation
• Professional, adaptable, and calm under pressure
• Able to legally work in Indonesia (Expat: valid working permits required)