General Manager (GM)

Global Blue; Milano; Ibrido; EUR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

A dynamic fintech group is seeking a General Manager based in Milan to transform strategic vision into scalable execution. The role involves overseeing operational efficiency, guiding cross-functional performance, and ensuring alignment across all business lines. Candidates should have significant leadership experience in fintech, a strong operational mindset, and be fluent in English. This position offers a hybrid work model and comprehensive growth opportunities in an international environment.

Servizi

Market-aligned compensation

Hybrid working model

Growth and learning opportunities

Competenze

• Proven senior leadership experience in fintech, BaaS, payments, or SaaS environments.
• Strong operational mindset with direct P&L responsibility.
• Ability to scale organizations in fast-paced international settings.

Mansioni

• Translate strategic roadmap into actionable operational plans.
• Oversee go-to-market execution and international expansion.
• Manage P&L performance and drive cost efficiency.

Conoscenze

Senior leadership experience in fintech

Operational and strategic mindset

P&L management

Cross-functional team leadership

Fluent in English

Descrizione del lavoro

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At BKN301, we build fintech solutions that enable banks, fintechs, and merchants to grow and innovate across emerging markets.

We’re a London-based financial technology group, with offices in Milan (Italy), Doha (Qatar), and San Marino, and an international footprint that’s rapidly expanding.

We move fast, think globally, and act as one team — transforming ideas into real, scalable fintech solutions every day.

Why Join Us

Joining BKN301 means becoming part of a fast-growing international fintech, where technology and people evolve together.

Here, every idea counts: you’ll have a tangible impact on strategic projects, learn continuously, and help build something meaningful from the ground up.

You’ll join a company that values each person’s contribution, gives space to experiment, and promotes an open approach to innovation — because our success comes from the people who make it possible.

Your Role

As General Manager, you’ll be responsible for transforming BKN301’s strategic vision into scalable execution.

You’ll ensure operational efficiency, elevate delivery and sales execution, and guide cross‑functional performance to enable sustainable international growth.

Reporting directly to the CEO and Board of Directors, you’ll play a central role in leading BKN301’s operational scale‑up and ensuring alignment across all business lines.

A few examples of your responsibilities

• Translate the company’s strategic roadmap into actionable operational plans with clear KPIs.
• Oversee go‑to‑market execution, international expansion, and licensing implementation.
• Ensure that BKN301’s operational structure supports the efficient delivery of our Fintech platform.
• Monitor and manage P&L performance, driving continuous margin improvement and cost efficiency.
• Supervise the full post‑sales lifecycle, ensuring SLA compliance, customer satisfaction, and profitability.
• Collaborate with internal teams to streamline processes, optimize resources, and improve performance.
• Strengthen customer activation and platform adoption in alignment with commercial strategy.
• Build and lead a high‑performing, results‑driven organization focused on execution and excellence.
• Foster a culture of accountability, agility, and innovation across all teams.

What We’re Looking For

• Proven senior leadership experience (GM, COO, or Head of Delivery/Operations) in fintech, BaaS, payments, or SaaS environments.
• Strong operational and strategic mindset, with direct P&L responsibility.
• Ability to scale organizations and lead cross‑functional teams in fast‑paced, international settings.
• Solid understanding of regulated financial environments (AML/KYC, PSD2, licensing).
• Collaborative and execution‑oriented leadership style, combining vision and hands‑on approach.
• Fluent in English; other languages (e.g., Italian, French, Arabic) are a plus.

Soft Skills That Make a Difference

• Strategic thinking with a bias for action.
• Ownership and accountability.
• Operational rigor and attention to detail.
• Strong communication and leadership across cultures.
• Curiosity, adaptability, and passion for innovation.

What We Offer

• Hybrid working model based in Milan.
• A fair and market‑aligned compensation.
• Dynamic, international culture built on trust and collaboration.
• Real impact on global fintech transformation projects.
• Growth and learning opportunities within an innovative group.

Our Selection Process

• Introductory chat with HR – to explore the opportunity and your motivation.
• Executive interviews with the CEO and Leadership Team – focused on strategic and operational alignment.
• Feedback and next steps – transparent, timely, and respectful.

Every selection process is an opportunity for mutual discovery and shared growth.

Diversity & Inclusion

At BKN301, we believe innovation thrives when different perspectives meet.

We’re proud to be an equal opportunity employer, committed to diversity and inclusion in all forms.

Ready to lead our next phase of growth and operational excellence?

Apply now or reach out to [e-mail]