Frontline IT Help Desk Analyst — Global User Support

Keywords Studios; Cinisello Balsamo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global services provider for video games is seeking a Support Bar Analyst in Cinisello Balsamo. This role involves providing local technical support, acting as the main contact for issues, and ensuring high-quality service. Ideal candidates will have experience in customer service, technical support knowledge, and excellent communication skills. The position will offer an opportunity to grow in a fast-paced, dynamic environment.

Servizi

Benefits portal access

Discounts

Language course incentives

Competenze

• Experience in first and second line support operations.
• Proven customer service or Helpdesk experience.
• Ability to quickly learn and adapt to new technologies.

Mansioni

• Act as front-line support for customers via email and chat.
• Respond to inquiries and troubleshoot issues professionally.
• Collaborate with teams to resolve technical issues.

Conoscenze

Customer service orientation

Technical knowledge

Excellent communication

Problem-solving skills

Ability to multitask

Strumenti

ServiceNow

ISO 27001 compliance

Descrizione del lavoro

A global services provider for video games is seeking a Support Bar Analyst in Cinisello Balsamo. This role involves providing local technical support, acting as the main contact for issues, and ensuring high-quality service. Ideal candidates will have experience in customer service, technical support knowledge, and excellent communication skills. The position will offer an opportunity to grow in a fast-paced, dynamic environment.