Front Office Supervisor Season 2026 Borgo Pignano Florence (En)

Relais & Châteaux; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel collection is seeking a Front Office Supervisor for its location in Florence, Italy. The ideal candidate will have at least 2 years of experience in a 5-star hotel setting and strong communication skills in English. Responsibilities include supervising front desk operations, ensuring a seamless guest experience, and collaborating with other departments. The position offers a fixed-term contract starting April 2026 with various staff benefits.

Servizi

Staff canteen

Training activities and rewards

Uniform cleaning services

Competenze

• Minimum 2 years experience in Front Office of 5 star hotels.
• Excellent verbal and written communication skills in English; second language is a plus.
• Strong commitment to providing exceptional customer service.

Mansioni

• Supervise, train, and schedule front desk staff.
• Handle guest inquiries, check-in and check-out procedures.
• Ensure efficient running of the front desk.

Conoscenze

Communication skills

Customer service

PMS proficiency

Team leadership

Strumenti

Opera Cloud

Microsoft Office Suite

Descrizione del lavoro

Front Office Supervisor - Season 2026 - Borgo Pignano Florence (En)

Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

Responsibilities

• Supervise, train, and schedule front desk staff to ensure smooth operations.
• Handle guest inquiries, manage check-in and check-out procedures, and resolve guest complaints promptly and professionally.
• Ensure efficient running of the front desk, monitor room assignments, manage reservations, and oversee cash handling and billing.
• Liaise with other departments, such as housekeeping and maintenance, to ensure guest requests are met and hotel standards are maintained.
• Maintain accurate guest records, logs, and financial reports.
• Strive to create a positive and seamless guest experience by going the extra mile to exceed expectations.
• Implement and enforce hotel policies and procedures, ensuring compliance with standards.

Requirements

• Minimum 2 years experience in Front Office of 5 star hotels
• Evidence of self-development and development of others
• Excellent verbal and written communication skills for interacting with guests and staff in English. Second language is a plus.
• A strong commitment to providing exceptional customer service. Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite
• References

Our offer

Fixed term working contract of 9 months as from April 2026 according to CCNL Settore Turismo (Federalberghi).

Staff well-being initiatives and events to promote collaboration and inclusion.

Training activities and rewards linked to quality of service.

Staff canteen.

Uniform and uniform cleaning.