Front Office Manager - Six Senses Rome

InterContinental Hotels Group; Roma; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Rome is seeking an experienced Front Office Manager to oversee the Front Office department and ensure exceptional service. The ideal candidate has at least 4 years of luxury hotel experience, is fluent in English and Italian, and possesses a relevant degree. This role ensures a smooth operation of guest arrivals, collaboration with various departments, and adherence to brand standards.

Competenze

• 4+ years of front office/guest services experience in luxury hotels.
• Fluency in English and Italian, additional languages preferred.
• Must hold a valid EU work permit.

Mansioni

• Oversee the efficient operation of the Front Office department.
• Ensure exceptional products and services according to brand standards.
• Manage the guest history and profile system.

Conoscenze

Front Office Management

Guest Services

Cost Management

Communication

Team Collaboration

Formazione

Bachelor’s degree in Hotel Management or related field

Descrizione del lavoro

As Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Rooms and focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined/met and oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
• Strictly adhere to LQA Standards.

Qualifications

To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
• Fluent in English and Italian; I understand that additional languages are preferred.
• EU work Permit.

The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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