Front Office Manager - ABM Corte Rosada

Melia Hotels International; Sassari; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Sassari, Italy, seeks a Front Office Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have 2-3 years of experience in a similar role, a hospitality degree, and strong leadership skills. Proficiency in English is required, and knowledge of PMS Opera Cloud is preferred. This role is vital for maintaining quality and efficiency in hotel operations.

Competenze

• At least 2-3 years of experience in a similar role.
• High level of English and knowledge of a second language is a plus.

Mansioni

• Supervise and coordinate all Front Office operations.
• Ensure compliance with hotel procedures and quality standards.
• Prepare and welcome VIP and regular customers.

Conoscenze

Leadership

Decision-making

Customer service

Communication

Formazione

University degree in Hospitality

Strumenti

PMS Opera Cloud

Descrizione del lavoro

Overview

“The world is yours with Meliá”

Continuing your journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

REMEMBER : Before applying, you must inform your direct supervisor and / or Hotel Director, and your HR manager of your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Mission

Your role is key to ensure the department's efficiency. The Front Office Manager is responsible for the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to guarantee total guest satisfaction.

What will you have to do?

• Supervise and coordinate all Front Office operations
• Ensure the smooth running of shifts and the quality of reception services provided
• Ensure compliance with hotel and Melia Hotels International procedures and quality standards
• Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations
• Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly
• Manage cash registers and prepare bank transfers. Monitor accounts receivable management : invoicing, customer balances, follow-up and reminders, etc.
• Set and optimize the team's upsellingtargets

Conduct ongoing training with existing team members and ensure that new team members are certified as required

Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients.

What are we looking for?

• At least 2-3 years of experience in a similar role
• High level of English and the knowledge of a second language will be a plus
• University degree in Hospitality
• Knowledge of PMS Opera Cloud would be a plus
• Strong leadership, personnel management, and decision-making skills.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

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