Front Office Manager

TXT GROUP; Decimomannu; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel chain in Sardinia seeks a Front Office Manager to lead its reception team for the 2026 season. Responsibilities include planning operations, supervising staff, and handling guest requests while promoting exceptional service. Candidates should have proven luxury hospitality experience, strong leadership skills, and proficiency in hotel management systems. This full-time position offers seasonal contracts, meals, and growth opportunities in a dynamic hospitality environment.

Servizi

Meals provided

Career growth opportunities

Ongoing training

Competenze

• Experience in luxury hospitality, preferably in a 5-star hotel.
• Strong knowledge of front office operations and guest service.
• Proficiency in hotel management software.

Mansioni

• Plan Front Office operations based on occupancy forecasts.
• Supervise Front Office team and ensure service standards.
• Handle guest requests, complaints, and feedback directly.
• Communicate guest needs across departments to ensure resolution.
• Monitor costs and financial performance of the Rooms division.

Conoscenze

Luxury hospitality experience

Front office operations knowledge

Leadership skills

Excellent communication

Problem-solving attitude

Fluency in English

Strumenti

Opera PMS

hotel management systems

Descrizione del lavoro

Front Office Manager

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at MClub del Golfo for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits and department budgets
• Participates in recruitment, training and performance reviews
• Promotes upselling and cross‑selling to boost revenue
• Leads internal meetings and attends cross‑departmental sessions
• Monitors costs, revenue and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Requirements

• Proven experience in luxury hospitality, preferably in 5‑star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem‑solving attitude and attention to detail

What we offer

• Type of contract seasonal
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitality