Front Office Agent - Tenuta di Artimino Member of Melià Collection

Melia Hotels International S.A.(Meliá); Carmignano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Carmignano seeks a Front Desk staff member to manage guest check-ins, process payments, and enhance customer satisfaction. Candidates should be fluent in English, have experience in hospitality, and be available for varied shifts. Join a diverse team committed to equality and a sustainable future.

Servizi

My MeliáRewards loyalty program

Flexible compensation options

Staff house available

Competenze

• 1-year experience in a hotel/resort or similar role.
• Availability for various shifts including weekends and holidays.
• Ability to up-sell and manage guest requests efficiently.

Mansioni

• Check-in and check-out guests professionally.
• Process payments following established procedures.
• Welcome guests and provide information about services.
• Handle guest complaints and ensure satisfaction.
• Collaborate on Guest Experience tasks.

Conoscenze

Fluent in English

Interpersonal relationships

Hospitality passion

Knowledge of Opera Cloud

Descrizione del lavoro

Area: Front Desk

Location: Carmignano, IT

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Seasonal Job - March to October

Staff House Available

Job Summary

To manage properly all the activities related to Front Office Department

What will I be doing?

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Up-sell rooms when possible, to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.
• Collaborate on Guest Experience tasks.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships.
• Knowledge of Opera Cloud would be a plus.
• Excellent discounts through our global program My Melia Reward for you, your family, and your friends.
• Many development and advancement opportunities as part of our global Melia Hotels International family.
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We're Social!" is one of our values.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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