Front Office Agent - INNSiDE Milano Torre GalFa - ()

Meliá Hotels International; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan is seeking a Front Office Manager to oversee guest check-in/check-out processes and ensure guest satisfaction. Candidates should be fluent in English, have interpersonal skills, and possess at least 1 year of relevant experience in a hotel environment. Flexibility in shifts is crucial. Join us to create memorable guest experiences!

Competenze

• Available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• 1-year experience in a fast environment in a similar position.
• Passionate about hospitality.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly and professional manner.
• Accurately process all cash and credit card transactions.
• Communicate outstanding guest requests to management.
• Make appropriate service recovery gestures.

Conoscenze

Fluent in English

Interpersonal skills

Customer service orientation

Descrizione del lavoro

Empresas : Meliá Hotels International

Job Summary :

To manage properly all the activities related to Front Office Department

What will I be doing?

Check-in and check-out hotel guests in a timely and professional manner.

Process all payments according to established procedures.

Welcome guests in a friendly, prompt, and professional manner

Register guests, issue room keys and provide information on hotel services and room location

Up-sell rooms when possible, to maximize hotel revenue

Accurately process all cash and credit card transactions in accordance with established procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints

Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Perform other duties as assigned.

What are we looking for?

Candidate must be available to work various shifts including mornings, evenings, nights, weekends and / or holidays.

Must be fluent in English; other languages are preferred.

1-year experience in a fast environment in the same or similar position in a hotel / resort.

Passionate for Hospitality and with a strong attitude to interpersonal relationships