Front Office Agent (d/f/m) – Leonardo Milan City Center – Jetzt bewerben!

Leonardo Hotels; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain is seeking a Front Office Agent for its Milan City Center location. The role involves providing exceptional customer service, managing check-in and check-out processes, and handling administrative tasks. Candidates must have a Bachelor's degree in Hotel Management, at least one year of experience in a similar role, and strong communication skills in English and Italian. This position offers a supportive work environment and multiple employee benefits, including discounts and professional training.

Servizi

Support in reconciling work and family life

Europe-wide employee app 'LEAPP'

Discounts on accommodation

Training and development programmes

Team events

Competenze

• At least 1-year experience as front office agent or reception.
• Very good speaking and writing skills in English and Italian.
• Authenticity and ability to be oneself in work.

Mansioni

• Ensure guests feel at home through best personal service.
• Handle check-in and check-out operations.
• Provide information about the hotel and town.

Conoscenze

Customer service

Handling check-in and check-out

Administrative tasks

Resilience under stress

Teamwork

Flexibility

English communication

Italian communication

Formazione

Bachelor’s degree in Hotel Management or Tourism studies

Descrizione del lavoro

Front Office

Professionals

Leonardo Milan City Center

About us

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Our 4-star hotel Leonardo Milan City Center is located right in the buzzing heart of Milan, between Corso Sempione and Porta Garibaldi. In addition to 131 rooms, the hotel has a restaurant area, a cocktail bar, a spacious outdoor terrace as well as a fitness suite and four dedicated conference rooms.

Join our team and start your career journey with us as Front Office Agent (d/f/m)!

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Main Duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and town
• Answering phone calls

Your Profile

• BE YOURSELF - Be authentic and yourself
• Bachelor’s degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

We look forward to receiving your online application.

Contact

Valeria Rotondo

HR Specialist

Leonardo Milan City Center

Via Messina 10

20154 Milano