Front Office Agent - Aethos Milan

Aethos; Milano; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Milan is seeking a Front Office Agent to be the welcoming face for guests. The ideal candidate will have a passion for hospitality, excellent communication skills in both Italian and English, along with strong organizational abilities. Responsibilities include greeting guests, managing check-ins and check-outs, and providing essential information about hotel services. This full-time position offers the opportunity to work in a dynamic environment that values positive guest experiences.

Servizi

Dynamic team environment

Career growth opportunities

Competenze

• Excellent interpersonal skills to engage guests.
• Strong organizational skills in a fast-paced environment.
• Fluent in Italian and English.

Mansioni

• Greet guests with warmth and friendliness.
• Process check-ins and check-outs efficiently.
• Provide information about hotel amenities and local attractions.
• Resolve guest inquiries and requests promptly.

Conoscenze

Interpersonal skills

Organizational skills

Communication skills

Problem-solving

Passion for hospitality

Descrizione del lavoro

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Who We Are

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just “having a job”. Everyone who works at Aethos can make a personal impact on the community and company – great ideas can come from anywhere.

We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and well-being, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

Overview

Step into the world of hospitality and become the welcoming face of our establishment as a Front Office Agent! If you've ever dreamed of being the first point of contact for our guests, if you've imagined yourself as the ambassador of our hotel's hospitality, then this role is your opportunity to shine. Picture yourself as the friendly smile that greets guests upon arrival, the helpful hand that assists with check-in and check-out, and the knowledgeable guide who ensures that every guest's stay is seamless and memorable.

The Essence of the Role

• Guest Welcomer: Have you ever experienced the joy of making someone feel truly welcome? Get ready to experience that satisfaction every day. As our Front Office Agent, you'll be the ambassador of our hotel's hospitality, greeting guests with a warm smile and a friendly demeanor, and ensuring that their first impression of our establishment is a positive and memorable one.
• Check-In Champion: Are you ready to be the master of efficiency and organization at our front desk? From processing check-ins and check-outs to assisting with room assignments and reservations, you'll be the linchpin that ensures our guests' arrival and departure experiences are smooth and hassle-free.
• Information Guru: Do you thrive on providing helpful information and assistance to others? Then you'll feel right at home in our front office, where you'll be the go-to resource for guests seeking information about our hotel amenities, local attractions, and dining options, ensuring that every guest has everything they need for a comfortable and enjoyable stay.
• Problem-Solving Pro: Ready to tackle any challenge that comes your way with grace and professionalism? With your quick thinking and resourcefulness, you'll handle guest inquiries and requests with ease, ensuring that any issues are resolved promptly and to the guest's satisfaction.

Your qualifications to join the adventure

• A passion for hospitality that shines through in everything you do
• Excellent interpersonal skills, with the ability to engage guests and make them feel welcome and valued
• Strong organizational skills, allowing you to multitask and prioritize effectively in a fast-paced environment
• Excellent communication skills, both verbal and written, allowing you to convey information clearly and effectively to guests and colleagues
• An unwavering dedication to providing exceptional service, with a commitment to going above and beyond to ensure that every guest's needs are met and exceeded
• Professionalism is not just a requirement – it's a way of life
• Italian and English is a must
• Preferably based in Milan Area (accommodation is not provided)

What We Offer

• Step into one of the most captivating locations in Milan, where inspiration and ingenuity converge
• Join a dynamic team of like-minded individuals where collaboration fosters success and growth

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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